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Ateliere New Data Analytics Capabilities Provide Greater Visibility Into Media Supply Chain Performance and Provisioning Needs

Key media supply chain data summarized in an “at-a-glance” dashboard enables better business management and planning

Ateliere Creative Technologies, a leading developer of media supply chain solutions, has released new data analytics capabilities that enable customers to easily and quickly measure the media supply chain volume and performance. The new functionality, which is available today in the award-winning Ateliere Connect and Ateliere Discover cloud-native media supply chain platforms, aggregates all processing events from acquisition to distribution into a single, accessible data warehouse. High-level KPIs are presented in an “at-a-glance” dashboard providing customer visibility into titles processed, rejected and delivered, enabling stakeholders to make calculated adjustments and projections quickly.

“Actionable data is key to running any business. However, fragmentation across the media supply chain has made it hard to see the entire picture. The information is siloed and often important data is stored away in a black box,” says Dan Goman, CEO, Ateliere. “Our new data analytics capabilities provide visibility and accessibility to key information. We will continue to evolve this capability, empowering customers with insight to every aspect of their media supply chain performance so they can make informed decisions with confidence quickly.”

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Powered by AWS QuickSight, the dashboard simplifies access to granular data that customers can use to inform their business decision-making and streamline workflows; it provides information such as the number of titles processed, information on the number of hours of content ingested, packaged, transcoded, quality checked, how many gigabytes of content delivered, and more. In addition, the system provides detailed reports that list every event by type, status, quality, technical specifications, and provider. It also tracks system events to identify peaks in content production. This gives businesses incredibly helpful information to forecast and plan for the future without needing a data scientist.

“Research shows, today, 65% of IT decision makers see data silos as a problem impacting their organization in a negative way,” said Senior Analyst at Enterprise Strategy Group Paul Nashawaty. “Ateliere’s modern approach, serverless offering combined with this new feature to unlock data silos will provide media businesses access to actionable data and insights that enables better decision making for their customers and their bottom line.”

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o9 Solutions Recognizes Accenture In Its Inaugural Partner Awards Program

Accenture was awarded for being the largest transformation of the year.

o9 Solutions, a leading enterprise AI software platform provider for transforming planning and decision-making, announced that it is honoring Accenture with the Digital Operating Model Award as part of o9’s inaugural Partners Awards program to recognize the largest transformation of the year.

o9 and Accenture have been working on 30+ joint projects across Consumer Goods, Retail, Automotive, Hi-Tech, Telecom, and Energy industries. Since 2016, Accenture has been a significant strategic partner with 300+ certified practitioners.

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Through o9’s and Accenture’s strategic partnership, a global food and beverage company embarked on a global integrated business planning transformation. The scope of the project included demand planning, integrated business planning, control tower, as well as incremental capabilities on sustainability and supplier collaboration.

“We are very pleased to receive the Digital Operating Model Award from o9,” says Frank Meuwissen, Accenture’s Supply Chain & Operations Planning and Fulfillment Global Lead. “We see this as recognition of our joint focus to drive value for our clients, via shaping and delivering o9-enabled business transformations.”

“We are honored and recognize Accenture with our first Digital Operating Model award,” says Igor Rikalo, President and COO at o9. “Through our partnership and collaboration with Accenture, we have been successful in offering incredible business planning and operational transformation capabilities. We look forward to what is possible through our continued commitment to providing value to our clients.”

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In addition to the Digital Operating Model Award, o9’s annual Partner Awards will highlight the outstanding contributions made by its partner organizations across four additional categories:

  • The 10x Partner Award, for the fastest-growing partner of the year
  • The Digital Brain Award, for the best technology partner of the year
  • The Graph-Cube Award, for the most impactful innovation on the o9 platform
  • The MVP Award, for the best all-around player in sales and delivery

Recipients of the o9 Partner Awards are selected based on their exceptional performance and collaboration within specific categories. The o9 Partner Awards will continue to be announced prior to the aim10x global conference, which will take place March 28-29, 2023.

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Michaels Launches New Online Marketplace Including CommerceHub Integration

CommerceHub and ChannelAdvisor tools streamline onboarding for multichannel brands selling on Michaels.com

CommerceHub, one of the world’s largest commerce networks and provider of software solutions connecting supply, demand, and delivery for retailers and brands globally, announced a new marketplace integration partnership with Michaels, the largest specialty arts and crafts retailer in North America. The partnership supports the launch of the new Michaels.com online marketplace, providing millions of consumers access to an even more expansive, curated assortment of products and an exceptional customer experience, powered by CommerceHub and ChannelAdvisor, a CommerceHub company.

The new specialty arts and crafts marketplace provides Michaels.com customers with a vast, curated assortment of over 750,000 new items selected to meet the expectations for quality, creativity, and inspiration that Michaels has delivered on for fifty years. Michaels is planning to add new sellers in categories including arts and crafts supplies, candle and soapmaking, leather and wood work, baking, tools and tech, yarn, stitchery, kids, toys, education, journaling, seasonal products and more.

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“We’re enabling Michaels to provide millions of consumers access to a more expansive, curated assortment of products.”

To quickly and easily scale its marketplace product assortment, Michaels has created a full-service Seller Portal and is leveraging CommerceHub marketplace solutions as an integration partner, including supplier onboarding tools and APIs that can streamline the connection of tens of thousands of brands on its network to the new marketplace. Additionally, CommerceHub and ChannelAdvisor generate awareness and engagement across their extensive combined network of brands with marketing capabilities that support ongoing expansion of curated sellers to the Michaels marketplace.

“Our Michaels.com marketplace aims to deliver not only an expanded assortment of the high-quality products our customers are looking for in a seamless shopping experience, but also a best-in-class experience for our gated set of marketplace sellers,” said Jason Brenner, Senior Vice President at Michaels. “CommerceHub and ChannelAdvisor provide valuable integration tools and services that supplement our full-service Seller Portal and direct APIs, enabling a smooth onboarding for high quality marketplace sellers to list their products and sell on Michaels.com.”

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CommerceHub recently completed its merger with ChannelAdvisor, creating a significantly expanded network of over 40,000 retailers and brands, and a portfolio of solutions and services enabling networked commerce for global businesses.

“Michaels is committed to delivering exceptional customer experiences, and we are excited to support their marketplace by rapidly expanding access to hundreds of thousands of new products, curated to help their customers tap into their creativity,” said Pete Elmgren, CommerceHub CRO. “The right technology, built on an extensive commerce network, reduces friction for more brands to participate in the marketplace, enables Michaels to easily launch and scale new products, and increases their agility in responding to what their customers want, when they want it.”

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FourKites Launches New Supply Chain Solution for Carriers, Accelerating Connection Time from Weeks to Just Minutes

FourKites Connect enables any carrier or broker to easily and securely connect to FourKites, while simultaneously improving tracking accuracy for shippers, brokers and other partners

Leading real-time supply chain visibility company FourKites announced a powerful new solution, FourKites Connect, that dramatically accelerates the carrier connectivity process from hours or even days to just minutes through a highly secure workflow. In addition to significant time and cost savings gained by eliminating the manual carrier onboarding process, shippers and their carrier partners enjoy the added benefits of higher-quality and more accurate data insights, together with a one-stop shop where brokers and carriers can manage asset assignment.

“As ELDs have become the industry standard, the need to connect to them effortlessly and with a high degree of trust has become a necessity,” said David Broering, President of Integrated Logistics Solutions at NFI. “FourKites Connect is the solution we’ve been waiting for to help quickly onboard new carriers at the ELD level, sparing their drivers the effort and pain associated with app-based tracking.”

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As demand for real-time visibility continues to grow in response to ongoing supply volatility, the logistics industry is continually looking for opportunities to collaborate with partners — rapidly and at scale — to keep goods moving. Built specifically to facilitate collaboration at scale, FourKites Connect offers:

  • Rapid and automated ELD/GPS connectivity, so carriers can deliver higher-quality and more accurate tracking data to their shipper and LSP customers through their onboard devices.
  • Simplified processes for carriers to log in and connect to their device network(s).
  • Network scale that enables shippers and brokers to rapidly onboard thousands of carriers from one central platform. In addition, shippers can activate less-than-truckload (LTL) carriers in just a few simple steps.
  • Analytics and benchmarking tools to monitor the health of each integration and compare tracking quality against the rest of the FourKites network.

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Shippers and brokers will use FourKites Connect to gain insight into the status of their partnerships, in turn delivering industry-leading data — including predictive estimated times of arrival (ETAs) — to the more than 2 million facilities where FourKites tracks wait times.

“Real-time visibility is a critical tool in providing a seamless delivery experience to our customers,” said Jillian Bourbina, Global Business Process Expert, Dow. “FourKites Connect empowers us to review the health of our carrier integrations and identify opportunities for improvements. We are excited to scale visibility throughout our broad carrier network, and provide our customers with real-time tracking and predictive ETAs.”

“FourKites has a long tradition of establishing the highest standards in supply chain data quality and rapid, reliable connectivity,” said Mathew Elenjickal, FourKites founder and CEO. “With FourKites Connect, we’ve raised the bar yet again with a state-of-the-art platform that brings simplicity, greater accuracy and massive scale to carrier onboarding.”

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SetSail Launches “CRM Health Grader” to Help Businesses Find CRM Data Challenges That Are Hurting Revenue

The CRM Health Grader detects missing Salesforce data to help revenue teams find their most glaring issues and fix their sales activity tracking.

SetSail, the sales data platform that helps revenue teams do what wins, today announced the release of the CRM Health Grader. This free, browser-based tool securely scans Salesforce instances, analyzes missing CRM data, and issues a report showing the user’s highest priority data challenges.

The CRM Health Grader is available now, for free, and generates its report in seconds.

“Accurate and complete sales data is the foundation of an effective go-to-market strategy,” said Haggai Levi, CEO of SetSail. “Equipped with a CRM that has solid sales data, revenue teams are exponentially more effective. They can see what their reps are doing and know how to win in highly competitive markets.”

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Equipped with a CRM that has solid sales data, revenue teams are exponentially more effective. They can see what their reps are doing and know how to win in highly competitive markets,” said Haggai Levi, CEO of SetSail

Today’s enterprise revenue teams depend on the health of their Salesforce data to drive growth. However, vital sales data is often siloed, locked in reps’ inboxes and calendars, or in tools that don’t effectively write back to Salesforce.

Without that visibility, sales leaders can’t see what their reps are doing, RevOps teams don’t know what’s working in their sales process, and they both struggle to improve team performance and hit revenue targets.

The CRM Health Grader shows revenue teams the most serious problems in their CRM, such as opportunities closing soon without recent activity and contacts missing key information. The tool uses 12 critical indicators of CRM health, including metrics on opportunity data, contact completeness, rep activity, account coverage, and more.

After completing the grader, companies can manually fix glaring issues, or they can use SetSail to automatically centralize their sales data in Salesforce, accurately and completely. Revenue teams can then see what’s actually happening in their deals, get an accurate picture of rep performance, and drive more revenue.

“Clean, complete sales data is just the start,” says Peter Mollins, Chief Marketing Officer at SetSail. “The next step is using that data to figure out what your best performing sales reps do right — and then replicate those behaviors across your team.”

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Lusha Announces Full Compliance with GDPR Privacy Regulations

The certification is the latest in a succession of privacy and security achievements that set Lusha apart as a leader in compliance and industry security standards

Lusha, the B2B go-to-market intelligence platform, today announced that it has achieved full compliance with the General Data Protection Regulation (GDPR). As the only sales intelligence solution accredited under ISO 27701 – the highest international privacy standard in the world – Lusha’s latest accreditation demonstrates its commitment and dedication to promoting and upholding the values of data security, privacy, and confidentiality and leading the industry in data compliance.

Concerns over data privacy and security issues have grown significantly as data usage has become more prevalent in consumers’ daily lives. Consumers today have become increasingly aware of how companies are collecting and using their data, calling for greater data protection measures to recognize data privacy as a fundamental human right. In response to these concerns, governments and lawmakers have begun to step in and put measures in place to regulate data protection.

One of the most prominent of these laws is the European Union’s (EU) General Data Protection Regulation (GDPR). GDPR represents the toughest international data privacy standards worldwide, overseeing the operations of any organization that does business with the EU.

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“Lusha has been on a long and meaningful journey to achieve full GDPR compliance and it is a testament to the hard work across all departments in the company that we are now recognized as meeting the highest and most stringent international regulations and standards,” said Yoni Tserruya, Co-Founder and CEO of Lusha. “Our compliance-first approach allows us to improve the way we manage data internally in order for our customers to reap the rewards.”

Companies that don’t meet compliance are at risk of financial penalties, damage to brand reputation, and even suspension or termination of operations in cases of continued non-compliance. Adherence and compliance with GDPR increases the credibility and brand reputation of companies in the eyes of consumers, providing a competitive advantage as consumers gravitate towards companies with stricter privacy standards knowing their data and privacy is being properly protected.

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“Our advanced data privacy and security measures give our customers the peace of mind that their data is fully secure and verified and ensures that their organization is aligned and adherent to the same data restrictions,” continues Tserruya. “As a result, customers can make more informed business decisions based on real and valid data, while only reaching out to authorized accounts, and not wasting time on irrelevant prospects.”

Lusha’s GDPR compliance was validated by intensive auditing by two independent and impartial third-party auditors, Truste and ePrivacy Seal.

Lusha has also introduced two additional privacy-oriented features in bolstering its security and privacy measures. The company’s Do Not Call (DNC) list feature is intended to help reduce telemarketer calls and gives consumers greater control over unwanted phone calls, while its Private Emails Limitation feature limits access to private emails, masking them to the general marketplace and making them visible to recruiters only – in compliance with Purpose Limitation.

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Glassbox Experienced Double Digit Growth in 2022, Carries Strong Foundation Into 2023

The company achieved 20% YoY revenue growth, saw record gross retention rates and reduced cash burn to $16 million

Glassbox , a leading provider of digital experience analytics for web and mobile applications, today announced its financial results for 2022, totaling revenues of $46 million, 20% growth (Non-GAAP) and 24% (GAAP) growth from the same period in the previous year, as well as $49 million in annual recurring revenue (ARR), growing 11.3% from 2021. The company continues to be in a strong position with a gross retention record of 96% for large enterprise customers that are renewing their contracts with Glassbox. Glassbox has also continued to reduce operating cash burn from $17.8 million in 2021 to $16.3 million in 2022 while continuing to grow, and believes this trend will continue in 2023.

“Our customers are seeing a significant return from every dollar invested in our solutions”

Glassbox is in a strong position during turbulent times thanks to serving customers cost savings needs while also ensuring exceptional customer experiences that drive engagement, loyalty and revenue,” said Yaron Morgenstern, Glassbox CEO. “Our focus as always is on growth, while building positive cashflow and the continued progress towards profitability. Our target is to continue improving our gross margins, bring on a substantial number of new customers and deepening relationships with existing customers to engage them with new products. All of these things are with the goal of exceeding $100 million ARR in the next two years.”

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Glassbox unveiled multiple new product offerings to its award winning Digital Experience Intelligence (DXI) platform at the company’s annual conference, Digital World, in 2022. Voice-of-Customer (VoC) and User Timelines are aimed at humanizing the customer journey and providing deeper insights to help Glassbox customers meet their users’ needs. The new capabilities were the latest updates to the broadest digital experience intelligence platform on the market. Further strengthening the company was the announcement of an advisory board consisting of executives from leading technology companies including Dell, Vimeo, HubSpot and SimilarWeb.

“Our customers are seeing a significant return from every dollar invested in our solutions,” continued Morgenstern. “This value is critical to companies during uncertain economic times. We are focused on constantly improving our existing products as well as innovating to bring new ones that provide even more value to our customers. The ability to continue driving a valuable return on investment for our customers will help us reach our near, mid and long term goals of profitability and efficiency.”

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Glassbox also received several accolades reaffirming customers’ sentiment towards the company. The notoriety includes seven global awards from G2, including being named a top 100 software company in the world, being ranked number one on Gartner Peer Insights for Customer Experience Intelligence and three best of awards from TrustRadius for relationship, value and feature set.

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NICE Surpasses Milestone of 1 Million Agents on CXone

NICE announced that CXone, the industry’s leading CX native cloud platform, has more than 1,000,000 agents and supervisors using the full breadth of its functionality. CXone provides leading organizations with full CXi (customer experience interactions) capabilities, creating seamless customer journeys across self and human service. The company reported its full year 2022 financial results in February.

“We are proud to report this significant milestone crossing 1 million agents using CXone, while continuing to deliver strong results, maintaining our market-leading position”

Recent business highlights include:
– Surpassing 1 million agents on CXone
– Cloud revenue of $1.3 billion and total revenue of $2.2 billion
– A record win rate, leading to a record number of new customer acquisitions and partner onboardings
– 10X growth in digital interactions
– Industry leading 31.8% Non-GAAP EBITDA margin
– $1.6 billion in cash and cash equivalents and short-term investments
– Continued global expansion growing to 19 regions, serving over 150 countries
– Continued investment in innovation with more than 2,600 R&D professionals
– The only CX cloud provider with full FedRamp certification enabling 150 of leading state and government organizations and divisions

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NICE continues to secure market-leading positions across all market reports in CCaaS, conversational AI, innovation, WEM, digital and customer experience. NICE is the only vendor named a leader by Gartner for both workforce engagement management and Contact Center as a Service. Other recent wins include:

– Launching the industry’s first conversational CX with ChatGPT-enabled CXone, a groundbreaking innovation in conversational AI
– A Leader in the 2023 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
– A Winner of the 2023 BIG Innovation Award for Customer Experience Advancements
– A Digital Transformation Partner by the 2023 Global Banking and Finance Awards

“We are proud to report this significant milestone crossing 1 million agents using CXone, while continuing to deliver strong results, maintaining our market-leading position,” said Barak Eilam, CEO of NICE. “Our profitable growth momentum allows us to continuously invest and drive innovation for our customers. Today, organizations are more than ever looking to partner with an experienced, viable vendor that can take them to the next generation of CX and we are proud to be able to do that with CXone.”

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IR Enables Cloud Migration for 18,000 Contact Center Agents

IR Logo (PRNewsfoto/IR)

IR’s customized solution ensures a high-quality experience as the customer migrates from legacy to new platforms.

IR, a leading global performance management and analytics provider, announced enhanced support for a Fortune 100 health insurance company transitioning its contact center to the Genesys cloud environment. The customized solution will monitor their on-premises and cloud ecosystems.

“Our team at IR jumped on the opportunity to tailor a solution for this long-standing customer as they transition to the cloud. With deep domain expertise in correlation and multi-vendor capabilities and previous experience in this space, we emerged as the ideal choice for the customer to continue to partner with,” said Rodney Foreman, Senior Vice President – Americas, IR.

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IR has worked with this customer on the IR Collaborate suite of solutions for the enterprise and contact center. Given the migration to a cloud environment, IR can provide continuous service on their legacy platform and the new Genesys cloud environment. The enhanced functionality of IR Collaborate delivers end-to-end visibility on key success metrics for 18,000 contact center agents, including call drops, voice quality, call recording and immediate troubleshooting.

IR’s solution can provide detailed analytics for the existing contact center and tailor reporting as business needs evolve during the transition. As a result, the customer gains visibility of rich data sets to make better business decisions during the Contact Center as a Service (CCaaS) journey.

IR focuses on giving customers the technology they need to ensure they can resolve complexity and ascertain developments in their business processes as quickly as possible. IR’s performance monitoring solutions can be deployed rapidly and easily on-premises, cloud or hybrid. Customers benefit from ongoing proactive visibility, alerts and deep troubleshooting capabilities.

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Infobip Launches Live Video Support to Help Businesses Resolve Customer Queries More Quickly

  • New feature helps businesses diagnose and resolve customer issues quickly by enabling video calls through a simple URL 

  • Call Link means organizations can solve customer queries within the first step, reducing customer wait times

Global cloud communications platform Infobip has launched live video support to help businesses resolve customer queries more quickly and shorten customer wait times. Designed for businesses with high customer contact, Call Link is the simplest way for agents to escalate customer queries to live one-to-one video and audio calls.

When customer experience is essential to success, businesses must resolve customer queries quickly and effectively. Sometimes type-based chat support is not enough to solve technical queries, enable customers to properly explain a problem they are experiencing or understand how to resolve their issue. By providing live one-to-one video and audio calls, Call Link now removes these issues.

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With a simple web link, customer service agents or technical support engineers can instantly escalate advanced customer queries from type-based chat to a live video or audio call. By generating a unique URL, Call Link removes the need for businesses to build their own video experience, which can be a lengthy and expensive process.

Available now, Call Link eliminates time-consuming back-and-forth between the agent and customer while enabling businesses to connect with their customers anywhere, anytime. Agents can share a link over any channel, including WhatsApp, SMS or email, across desktop or mobile. With customers increasingly wanting to use chat apps such as WhatsApp, this new feature reflects Infobip’s broader strategy to help businesses to connect with their customers on their preferred channel at their preferred time.

Call Link has several applications for businesses looking to enhance the customer experience, boost retention and reduce costs. It enables real-time diagnosis where customers can show and explain a complaint or query over a video call, so the customer services agent can troubleshoot and resolve issues immediately. It also allows remote field inspections and readings. For instance, if a customer struggles to submit a meter reading, the agent can escalate the query to video and remotely guide the customer through the process. Such remote support reduces the costs and environmental impact of in-person visits.

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