Page 1005 – SalesTech Star

Lily AI recognized as a 2023 Top 100 Retail Tech Company by CB Insights

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March 16, 2023

Lily AI recognized as a 2023 Top 100 Retail Tech Company by CB Insights

Leading AI and ML platform is named Top Retail 100 tech solution for retailers and brands looking to amplify customer engagements and increase sales conversions

Lily AI, a retail technology platform specializing in visual AI and ML solutions for retailers and brands, has been named to the CB Insights Top Retail Tech 100 list for 2023, which recognizes the most innovative companies transforming the retail industry with technology.

This recognition is particularly significant in light of the current economic climate, with brands and retailers facing the challenges posed by inflation-driven consumer behavior. According to a recent survey by PwC, nearly 70% of consumers plan to reduce their non-essential spending in the next six months. However, despite this trend, there is still a segment of active consumers, with 26% planning to maintain their spending on luxury and designer goods. Additionally, 21% of people plan to increase their spending on luxury goods in the coming months.

These insights demonstrate a critical need for innovative solutions like Lily AI, which can help brands and retailers optimize their e-commerce experience to amplify their reach and engagement with consumers actively seeking their products.

With Lily AI’s cutting-edge technology, brands are empowered to enhance the customer shopping experience by improving on-site search conversion, personalized product discovery, and demand forecasting by seamlessly integrating the language of customers throughout the entire retail e-commerce value chain. By moving away from traditional methods of categorizing and presenting products based on outdated attributes, Lily AI provides a powerful platform that boosts site conversion, order size, and full-margin sales for retailers and brands.

Lily AI has quickly become one of Silicon Valley’s most innovative companies and has achieved this by establishing a successful female-led organization that prioritizes its employees, brands and consumers. Originally rooted in fashion retail, the company has broadened its horizons into new industry verticals to include home and beauty and has expanded into different international markets, including the U.K. and Europe.

“We are grateful to CB Insights for recognizing Lily AI as a Top 100 Retail Tech Company. This accolade highlights our unwavering commitment to providing solutions that empower our clients to enhance customer experience and drive overall growth,” said Purva Gupta, Founder and CEO of Lily. ” Additionally, we extend our appreciation to our customers – the early adopters who embraced our vision and implemented our technology, allowing them to stay ahead of the curve and drive remarkable results.”

By utilizing a brand or retailer’s current technology investments, Lily AI helps companies drive up to 60X ROI by optimizing the discovery experience and improving product descriptions that yield more relevant searches and translate to increased customer conversions. Today, Lily AI is trusted by some of the world’s most esteemed retailers, including Bloomingdale’s, Macy’s, Gap, thredUP, Marks & Spencer, and many others. Lily is proud to help deepen customer loyalty by bringing inspiration and joy back to the experience of shopping.

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GreyOrange to “Demystify Fulfillment Automation” at ProMat 2023

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March 16, 2023

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GreyOrange to “Demystify Fulfillment Automation” at ProMat 2023

-GreyOrange to lead session on best practices for establishing fulfillment operations with automated solutions-

GreyOrange Inc., a global leader in automated robotic fulfillment and inventory optimization software, is sharing automation strategies, live demonstrations and expert networking opportunities during ProMat 2023.

In addition to experiencing live demonstrations of GreyOrange’s latest automated fulfillment solutions at the company’s booth #S3353, ProMat attendees can engage with company leaders during the session, “Demystifying Fulfillment Automation.”

The session will include next steps for leaders interested in automation investment and implementation – from use-case research and needs assessments to scale analyses. Attendees will be equipped with the tools needed to make informed decisions for their operations. The session will take place Mon., March 20, 3:15 p.m. CT in the Robotics Theater on the ProMat Show Floor.

Seminar attendees can expect to discuss:

Needed resources for intelligently investing in automation, including situational and operational analysis
Operations that are a good fit for automation implementation
Automation from all operational levels

“At GreyOrange, we’ve been solving challenges for the world’s leading brands for more than a decade. Preparing for both upcoming obstacles and scaling needs keeps our customers agile and pivot-ready when circumstances change,” said Samay Kohli, co-founder and CEO, GreyOrange. “GreyMatter, our multiagent orchestration platform, gives customers the freedom to choose the ‘best-of-breed’ fulfillment technology that fits their needs, no matter the vendor.”

Recent research from Gartner® analyst Dwight Klappich and Interact Analysis analyst Rueben Scriven projects that within the next few years, about half of companies will use intralogistics robots from various vendors. A multiagent orchestration platform like GreyMatter will be needed to power the robotic fleet and assign balanced work in real-time according to fulfillment needs. The Gartner report also reveals that by 2026 more than half of companies using intralogistics robots will use a multiagent orchestration platform containing an open API (application programming interface) for seamless connection to control multi-vendor fleets. Based on the analysts’ projections GreyOrange is currently equipping companies with solutions for future challenges.

ProMat will be held at McCormick Place in Chicago from March 20-23. Attendees represent the global supply chain and they attend the conference to witness cutting-edge innovation that solves current global challenges that also serve as clear-cut guides to pivot-ready and scalable solutions for future management and growth.

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Extensiv Launches New Solutions to Drive Increased Revenue, Efficiency, and Growth for 3PLs Looking to Scale and Maximize Profitability

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March 16, 2023

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Extensiv Launches New Solutions to Drive Increased Revenue, Efficiency, and Growth for 3PLs Looking to Scale and Maximize Profitability

Extensiv launches Extensiv Billing Manager with payment processing and releases intelligent order routing in major new Network Manager release

Extensiv delivering omnichannel software solutions for warehouse, inventory, and order management today announced the release of the newest version of Extensiv Network Manager and the release of Extensiv Billing Manager. Both solutions are part of Extensiv’s Hub, a unified omnichannel fulfillment platform, and will be available with Extensiv 3PL Warehouse Manager subscriptions. In conjunction with Extensiv’s new Labor Analytics capabilities, these new offerings significantly enhance Extensiv’s support for larger and more complex multi-warehouse 3PLs.

Third-party logistics providers (3PLs) need efficient, modern technology that automates business processes and communications. The new releases from Extensiv give 3PLs critical tools to streamline billing, increase revenue through reducing the number of uncaptured charges and accelerate payments through credit card and ACH payment processing. Further, the release offers the critical components of visibility and control of inventory, intelligent order routing, and optimized fulfillment.

“As a leader in the apparel industry, we are constantly searching for ways to expand our company and help our customers grow their brand/business. As a way to provide additional benefits to our customers, we created our fulfillment division, 3PL by Scrappy,” said Grant Kevins, Owner of Scrappy Apparel. “When searching for a platform to manage our fulfillment program, we discovered Extensiv’s Network Manager and were instantly impressed with its capabilities. Adding Network Manager to our program was a no-brainer. It has increased productivity and streamlined our retail/ecommerce fulfillment services by managing the storage and fulfillment of our customers’ inventory. We are proud to provide start-to-finish apparel solutions to our customers, and Extensiv’s Network Manager has helped us provide this service at the highest level.”

“Our newest releases empower 3PLs to better meet today’s demand and set 3PLs up to support tomorrow’s growth,” said Andy Lloyd, CEO of Extensiv. “With skyrocketing customer expectations around seamless and optimized order fulfillment, distributed multi-warehouse fulfillment is a must. These new capabilities reduce manual work on both billing and order management and our payments capability helps our customers get paid sooner, which improves cashflow.”

“Billing, invoicing, and embedded payments is an upgrade over our current way of billing and will be a huge help to our business,” Kyle Takac, President and CEO of Specialty Fulfillment Center.

“We can see that the new Billing Manager is going to give us more accurate client billing which will give our customers more comfort that they can trust the accuracy,” said Pete Tromblee, Chief Information Officer at the Northeast Group. “Also, the ability to automate more easily certain services is going to be a huge time saver and also prevent missing billing. Misbilled items are probably going to be the best advantage we are going to see.”

Extensiv Network Manager Adds Intelligent Routing

Whether running a multi-warehouse 3PL or looking to partner with other 3PLs to build a fourth-party logistics (4PL) business, Extensiv Network Manager provides intelligent order routing based upon sophisticated rules, along with complete visibility and control of inventory across all warehouse locations in real time.

Key benefits:

Reduces shipping costs and speeds time to delivery: By intelligently routing orders to the warehouse closest to the consumer, Extensiv Network Manager enables 3PLs and their customers to significantly reduce shipping costs and accelerate delivery by selecting the warehouse with the closest shipping zone for each order.
Significant reduction in manual processing: By automating order routing with Extensiv Network Manager, 3PLs can eliminate the need to assign orders manually and increase accuracy. 3PLs can also reduce time spent on administrative tasks like manual data entry, spreadsheet management, and phone and email communications to increase overall efficiency.
Enabling expansion goals: Historically, expansion was a costly and time consuming decision for a 3PL, with capital expenditures often north of $1 million and the distraction of starting up a new facility in a different geography. Extensiv Network Manager allows 3PLs growing out of their warehouse to partner with another 3PL to increase their capacity well beyond what a single warehouse would handle. Then, once they have grown their customer base adequately to support the cost of a second warehouse, they can easily add the new warehouse to their software configuration in a matter of minutes, no migration required.
Inventory decentralization: 3PLs can reduce freight expenses, mitigate delays, and avoid capacity issues by decentralizing inventory. With visibility into real-time inventory levels across network warehouses with Exensiv Network Manager, 3PLs can disperse inventory to optimal locations without sacrificing tracking visibility.
Expert help and guidance: With 16+ years of experience in the logistics industry and more than a dozen 4PLs running on Extensiv Network Manager, Extensiv offers the most proven and scalable solution for 4PLs. Extensiv’s 3PL and 4PL experts offer an array of consulting services, including step-by-step guidance in finding partners, structuring agreements, managing 4PL billing and optimally setting up networks to reduce costs and expand business as efficiently as possible. Read the Guide to Building a 4PL Network for more information.

Extensiv Billing Manager Eliminates Uncaptured Charges and Gets 3PLs Paid Faster

Billing is one of the most complex and time-consuming functions inside a 3PL. Further, many 3PLs run on thin margins with limited cash flow. Extensiv Billing Manager helps 3PLs capture more monthly revenue, get paid faster, and save valuable administration time and resources.

Key benefits:

Faster payment: Extensiv Billing Manager’s embedded payment system can accelerate payments by an average of 11 days without adding friction to clients’ experience. The platform can process credit card and ACH payments within the platform, and data is synced automatically to Quickbooks without manual intervention.
Reducing time spent on manual processing: Eliminating manual data entry, enabling set-and-forget charge configurations, automating invoice creation, and integrating directly with accounting software results in an average 75% reduction in billing time. Because Extensiv Billing Manager integrates the invoicing and payments into a single platform, a 3PL’s customers can view their invoices and pay bills within a single screen providing a more seamless customer experience.
Complete customer visibility: Extensiv Billing Manager allows a 3PL’s customers access to detailed information on the charges included in an invoice, with the ability to easily download those charges and allocate them into their accounting system. This reduces the number of customer service calls spent explaining charges and increases customer confidence in the accuracy of their bill.
One source of truth: Instead of switching between multiple apps to manage invoices and payments, Extensiv Billing Manager provides a single system for all billing, invoicing, payments, and warehouse management system (WMS) needs, optimizing staff time, minimizing errors, and standardizing billing processes.
Higher margins and revenue growth: By automating billing processes and incorporating mobile scanning, Extensiv Billing Manager helps customers capture a 3%+ additional monthly revenue from historically uncaptured charges and can increase recurring revenue by up to $15,000.

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Nimble Launches Next-Gen Robotic 3PL Service, Working Towards a Fully Autonomous Fulfillment Network to Give eCommerce Brands Economical 2-day or Less Delivery

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March 16, 2023

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Nimble Launches Next-Gen Robotic 3PL Service, Working Towards a Fully Autonomous Fulfillment Network to Give eCommerce Brands Economical 2-day or Less Delivery

Company Raises $65 Million Series B Funding to Scale Autonomous Fulfillment Service

Nimble, an autonomous logistics and AI robotics company, announced today that it has raised $65 million in a Series B financing round led by Cedar Pine, with participation from existing investors DNS Capital, GSR Ventures, and Breyer Capital, among others. The additional funds bring total capital raised to $115 million.

“With E-commerce and warehouse automation continuing to exhibit incredible growth, we were attracted to Nimble’s industry leading AI robotic technology and 3PL fulfillment capabilities”

Building on five years of experience in robotic eCommerce fulfillment, the fresh capital will further Nimble’s goal of building a nationwide network of next-generation autonomous 3PL fulfillment centers. To scale its robotic 3PL fulfillment service Nimble has assembled a team of leading executives who have scaled logistics operations at Amazon. Building Nimble’s technological advancements are world-class engineers from NASA, SpaceX, Tesla, Boston Dynamics, GoogleX as well as Stanford, Carnegie Mellon and MIT.

Nimble’s intelligent robotic fulfillment systems will autonomously pick, pack and ship eCommerce orders while reducing warehouse size by up to 75%. Nimble’s network of robotic warehouses will provide brands 96%+ U.S. population coverage in 1-2 days and click-to-collect savings of up to 40% compared to legacy 3PL providers.

“Finding and retaining warehouse labor, while meeting a 2-day delivery standard, is our customer’s number one operational problem. Brands want to leverage robotics and automation solutions to address this issue but are often challenged by the economics. Our autonomous fulfillment centers and 3PL service will give brands access to state-of-the-art robotic fulfillment systems in a cost-effective way without large upfront investment,” said Nimble’s Founder and CEO Simon Kalouche.

“Many companies are working to incrementally automate the warehouse. They’re taking legacy old-school warehouse concepts that were designed around the ergonomics, safety and productivity of people and trying to automate each manual process one step at a time. We believe that approach leads to a suboptimal solution design – one with marginal gains and very high integration costs which ultimately dilutes the ROI. At Nimble, we’ve built intelligent robots that automate the hardest manual task in the warehouse, the unit-picking and packing process. Rather than inefficiently retrofitting warehouses that were designed for people, we’re completely reimagining and reinventing the warehouse to be conducive to robots – where robots can go and what robots can do. This first-principles approach unlocks a completely new type of autonomous warehouse that’s simpler, smaller, faster and more efficient than the best warehouses in the world today,” Kalouche added.

“With E-commerce and warehouse automation continuing to exhibit incredible growth, we were attracted to Nimble’s industry leading AI robotic technology and 3PL fulfillment capabilities,” said Stephen Weiss of Cedar Pine LLC.. “Our robust due diligence process showed that Nimble has a clear technology lead on the incumbents and has an extraordinary opportunity to be the next generation leader in the industry.”

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New Talkdesk Research Reveals Key Investment Areas for Improving Insurance CX

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March 16, 2023

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New Talkdesk Research Reveals Key Investment Areas for Improving Insurance CX

Insurers increasingly consider CX a top business priority and advanced AI tools will help drive customer satisfaction and loyalty

Insurers recognize the direct link between customer and employee experience, and nearly all respondents say CX is a growing strategic priority (88%)
Simplifying the customer journey is a key improvement area, as 59% of insurance CX professionals say CX friction prevents customers from renewing policies
Automation is entering insurance CX and insurers are looking to AI to help resolve friction by making it easier to understand and predict issues

Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, released a new Talkdesk Research report, “Building Loyalty in Insurance Through Elevated Customer Experiences.” The report shows that despite an uncertain economy, rising costs, and competitive pricing pressures, an overwhelming majority of insurance organizations (88%) view investment in customer experience (CX) as a strategic priority. The report offers insight into the biggest drivers of CX friction today, their impact on customer loyalty, and how insurers plan to leverage technology in addressing issues with both customer and employee experiences.

“Insurance companies are siloed, and this lack of unified information is resulting in disconnected customer experiences and inefficient support,” said Andy Flynn, senior vice president of industries and global customer success, Talkdesk. “The good news is that tools such as AI, analytics, and system integrations allow insurance CX leaders to improve member experiences, while also developing the insights and programs that can help drive increased share of wallet. Whether launching self-service capabilities or empowering associates through information access and targeted training, insurance CX leaders will soon reap the benefits of digital transformation.”

Loyalty hitches on improving both employee and customer experiences

Today’s economy is creating a perfect storm for insurers as cost pressures, staffing issues, and customer expectations are all growing exponentially. Luckily, these companies recognize the inextricable link between the employee and customer experience, with nearly all insurance CX professionals saying their contact center is a critical part of their CX strategy. The report found insurance CX teams are committed to simplifying customer experiences and empowering associates with the right tools to be as effective as possible.

More than nine in 10 insurance CX professionals say delivering superior CX is a key driver of customer loyalty (93%). Accomplishing this starts with giving associates the right tools to better resolve customer issues. By not doing so, respondents say companies will experience a decrease in worker retention (51%) and quality of customer support (47%).
Customer expectations for insurers are higher than a year ago (88%), putting new pressure on CX workers to improve speed, ease, and transparency in interactions.

Mitigating CX friction will help rebuild customer relationships

Insurance processes and channels can be disjointed, ultimately resulting in disconnected customer interactions that decrease the likelihood of retention. Insurers must remove friction from the moment customers navigate to or access customer service, during the interaction, and in the conversations following the initial touchpoint.

The claims process is the most likely to cause CX friction (73%) and it’s also the most impactful area to build loyalty since it’s one of the few touchpoints in which a policyholder will interact with an insurer.
Friction in the customer journey can prevent customers from renewing their policies (59%), recommending the insurer (56%), and adding new or expanded policies (53%) – ultimately, hurting a company’s reputation and bottom line.

Read More: ICM in recessionary times

Artificial intelligence presents a unique opportunity for insurers to enhance CX

Over the next two years, insurers will take a proactive approach to launching new technologies that allow them to improve service accessibility, consistency, and overall quality. Automation will be a key investment area to improve data collection and analysis, while empowering agents with knowledge and guidance to navigate CX complexities.

Roughly nine in 10 organizations plan to invest in CX technology within the next two years (88%) to resolve friction points and elevate the customer journey.
AI is the number one investment area for insurance CX professionals with the objective of better understanding and predicting customer issues. Self-service tools, specifically, will become more widely available, allowing customers to resolve issues more easily (51%).

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Agora’s Real-Time Engagement Platform Sees Rapid Growth with 400 New Customers in 2022

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March 16, 2023

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Agora’s Real-Time Engagement Platform Sees Rapid Growth with 400 New Customers in 2022

Last year’s growth showcases greater demand for real-time, interactive, live video and audio

Agora, Inc., a pioneer and leading platform for real-time engagement APIs, has announced impressive growth in the number of active customers in 2022. The company’s customer base increased by nearly 15%, adding 400 new customers to total 3,000 for the year. The surge in customer interest highlights the growing demand for interactive, two-way digital video and audio experiences.

“We look forward to empowering more RTE start-ups in the region across the metaverse, social radio, education and entertainment industries, and supporting their ability to leverage new and exciting technologies that connect people in a more natural and meaningful way,” said Tony Zhao, CEO & co-founder of Agora.

Read More: DocuSign Announces CFO Transition Plan

In an era where people crave more engaging and interactive experiences, interactive real-time video and audio functionality are becoming essential in apps. Agora’s platform enables developers to effortlessly embed powerful real-time engagement experiences — video and audio — into their apps and services. Globally, Agora helps the world’s leading developers power 60 billion minutes of video and audio engagements each month.

Examples of RTE in action include:

Gaming: Players can engage in real-time chat with teammates and opponents, see each other’s facial expressions and reactions, and even share gameplay screens for coaching and collaboration.
Education: Students can see and speak with classmates in a more natural, interactive way, allowing for greater engagement and collaboration during remote learning.
Social networking: Users in social apps can now have interactive real-time video and audio experiences, connecting in a multi-dimensional manner, creating immersive social experiences in the metaverse.
Livestream shopping: Viewers can watch product demonstrations and ask questions in real-time, creating a more engaging and interactive shopping experience.

“We continue to see new opportunities in the global RTE market,” said Zhao. “We are focused on delivering the world’s best-performing RTE product and services with unrivaled real-time video and voice experience for end-users and best-in-class ease of use for developers.”

With this impressive growth in active customers, Agora is poised to continue leading the way in the real-time engagement market. As people increasingly demand more interactive and immersive experiences, Agora’s RTE technology will become increasingly valuable in enabling developers to deliver these experiences with ease.

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Rocketlane Automates Resource Management With its New Auto-Allocate Functionality

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March 16, 2023

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Rocketlane Automates Resource Management With its New Auto-Allocate Functionality

This extends the platform’s superior templatization capabilities to put project creation, role assignment, and resource allocation on autopilot.

Rocketlane, the leading customer onboarding and PSA platform, announced the addition of ‘Auto-allocate’, a feature that will help teams eliminate the operational busywork that goes into launching projects and creating resource plans. Auto-allocate, linked to tasks within Rocketlane templates, leverages CRM data (e.g. Deal Stage = Closed Won) to automatically set up custom project plans with pre-built role assignments and time allocations.

The feature will use inputs such as task duration, task assignees, effort, etc., to automatically compute and allocate bandwidth for team members. The allocation also gets automatically updated if tasks are added or modified, keeping the resource allocation data in sync with evolving project requirements.

“Auto-allocate removes speed bumps for faster project takeoffs. It will help teams carry the momentum and intensity forward from sales closure into implementation,” said Srikrishnan Ganesan, co-founder of Rocketlane. “We’re committed to elevating our automation game, and Auto-allocate will improve efficiency and utilization in project teams.”

Resource Management in Rocketlane works with the platform’s built-in time tracking capabilities to compare planned and tracked hours at the project and people level. Color-coded blocks represent utilization rates along with tentative and confirmed resource allocation. Project managers can look up team members based on roles and skill sets, and assign projects to the right people with a single click. In addition, the system intuitively forecasts demand and flags time-offs to show intermittent availability of resources to help project managers plan efficiently.

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BRANDED Chooses Stord as its Fulfillment Partner to Bring Greater Supply Chain Efficiency to its Network of Brands

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March 16, 2023

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BRANDED Chooses Stord as its Fulfillment Partner to Bring Greater Supply Chain Efficiency to its Network of Brands

By partnering with Stord, BRANDED unlocks greater supply chain efficiencies for its portfolio of brands and delivers on consumer expectations.

BRANDED Group, the leading operator of global digital-first consumer brands, today announced its partnership with Stord, the Cloud Supply Chain leader, to unlock faster and more efficient logistics for its portfolio of brands while exceeding customer delivery expectations.

BRANDED acquires and works with top-performing businesses to transform them into global consumer brands and, since launching in 2020, is known for identifying brands with potential for rapid expansion and forward-thinking ideas. BRANDED provides resources, capital, and expertise to support its leading brands including Puracy, Key Nutrients, OTOTO, Viking Revolution, and Fullstar with many others that are extremely successful in the e-commerce space.

As BRANDED continues to add new brands to its community of challenger brands, logistics opportunities multiply, with streamlining each brand’s supply chain becoming a top priority for finding greater efficiencies. With this daunting task, BRANDED has turned to Stord to be its single supply chain partner managing fulfillment for all sales channels across North America.

Rather than managing multiple supply chain partners for each individual brand, BRANDED can lean on Stord for quick, reliable delivery via Stord’s best-in-class logistics services and its integrated Stord One Commerce technology used to connect, orchestrate, and optimize all disparate elements of BRANDED’s entire supply chain.

“At BRANDED, we pride ourselves in creating brands that consumers love, but that means delivering not just the product. It means creating an exceptional customer experience, at a cost that is efficient for the business, and at scale for the companies in our portfolio,” said Pierre Poignant, co-founder and CEO of BRANDED. “Stord is a true partner in delivering on customer expectations and providing greater visibility into the entire supply chain across our brands.”

“It’s critical for BRANDED to achieve an efficient and scalable supply chain for its suite of brands while still delivering an exceptional customer experience. And as its growth continues, this will only become more important,” said Sean Henry, CEO and co-founder of Stord. “The BRANDED team has proven expertise in e-commerce and retail, and we’re proud they’ve chosen us as its supply chain partner to exceed consumer expectations.”

This year, Stord has significantly expanded its physical offerings, including additional port-to-porch logistics capabilities, temperature-controlled logistics in collaboration with Fresh Del Monte, and increased network capacity. It has also introduced new technology offerings, including Stord Parcel, a carrier-agnostic last-mile delivery solution with advanced modeling to automatically choose the most efficient and cost-effective carrier and service level that meets the expected delivery date for all packages, and Stord One Commerce software that helps brands connect, orchestrate, and optimize their entire supply chains.

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Waterfield Tech Launches Impact Analysis Offering to Streamline CX Decision-Making in the Contact Center

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March 16, 2023

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Waterfield Tech Launches Impact Analysis Offering to Streamline CX Decision-Making in the Contact Center

New solution improves contact center operations and captures new financial upsides by uncovering organizational operational inefficiencies

Waterfield Tech, a leading global customer engagement solutions provider, announced the launch of its Impact Analysis program, a new prescriptive engagement aimed at helping clients address inefficiencies across the contact center and capitalize on digital transformation opportunities. This consultative solution engages all levels of a contact center to uncover process breakdowns and areas ripe for technological transformation.

Waterfield Tech’s Impact Analysis follows a rigorous and proven methodology to help companies improve their contact center operations and capture new financial upsides. With this consultative offering, Waterfield Tech’s customer experience strategists dive into an organization’s contact center operations, identify costly areas of inefficiencies, and provide recommendations to increase efficiencies through automation and other improvements to deliver financial gains — often with no additional out of pocket cost. This serves to align the organization’s contact center operational processes, technology ecosystem, and people and provide a complete solution roadmap that yields substantial returns for the bottom line.

In one example, Waterfield Tech’s strategists were able to construct a financial model and business case for a national healthcare leader that demonstrated how automation could reduce operator handled calls by up to 48%, resulting in a net financial gain of $2.1M over five years.

From start to finish, Impact Analysis engagements are completed in an average of 30 days. Additionally, the costs of the Impact Analysis work are rebated to clients that choose to move forward with the study’s recommendations, helping to drive immediate ROI.

“The cost of human capital is not only a concern, but also neither reliable nor predictable in today’s market,” said Chanley Geveshausen, VP of Solution Consulting at Waterfield Tech. “Businesses must identify automation and cost-savings opportunities within their contact centers and that’s where Waterfield Tech can make a significant difference with our Impact Analysis.”

Waterfield Tech’s Impact Analysis helps organizations apply a quantitative financial value to their customer experience so they can make the right decisions for the business based on the best financial outcome. This offering includes CX consulting across the entire contact center landscape including:

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Vendr Launches Workflows, Bringing Unmatched Transparency, Speed, and Scalability to the Procurement Process

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March 16, 2023

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Vendr Launches Workflows, Bringing Unmatched Transparency, Speed, and Scalability to the Procurement Process

Procurement engine enables teams to set up automated processes; provide visibility across the entire organization; frees up time for strategic work

Leading SaaS buying platform Vendr announced the launch of Workflows, a new feature that allows customers to easily define, automate, and scale their procurement processes. With Workflows, users can build custom, automated processes or select templates to easily start managing all purchases. To reduce admin tasks and provide better visibility, the tool allows users to assign tasks, tag stakeholders, and share notes so teams always know the status of a purchase, all while automating intakes and approvals. Workflows brings SaaS and non-SaaS procurement into one place, enabling collaboration across stakeholders and teams, while ensuring standardization and consistency throughout the entire procurement ecosystem.

The traditional, manual process of managing contracts is inherently inefficient and riddled with mundane admin tasks. Workflows streamlines this process, allowing users to purchase software by tagging stakeholders at the optimal time and tracking the linear progression of a purchase from intake, review, and approvals, to the negotiation that ends in a contract. With total software spend and management in one central location, users can make more impactful business decisions and achieve better outcomes.

“Companies are buying more software than ever — it’s one of the greatest levers for any business. However, buying and renewing software is a messy, manual process and requires a major time commitment from procurement and finance leaders,” said Vendr co-founder and CEO, Ryan Neu. “Workflows simplifies the intake-to-procure process and takes the repetitive, administrative tasks off finance leaders’ plates, creating delightful, compliant purchasing experiences. Vendr is in the business of giving time back to procurement leaders, and Workflows helps those leaders go from busy to strategic.”

More than 360 customers, including InVision and Mixpanel, use Workflows to easily build, manage, and scale their procurement processes. The intuitive tool offers total customization capabilities as well as easy-to-use templates that provide instant visibility into purchases. Auto-renewal options allow teams to set up email and Slack reminders in advance, opening the door to renegotiate contracts as necessary. Companies that use Workflows alongside Vendr Explore benefit from a singular engine through which to find, buy, and manage software. Backed by the deepest SaaS data set in the world––from billions in spend processed from tens of thousands of deals and thousands of suppliers––Vendr’s suite of features empowers procurement and finance professionals to focus on more strategic, meaningful work.

“Purchases that previously required multiple email threads and manual management now flow through a single intake form and an automated approval process,” said Tessa Hamilton, IT Help Desk Lead at InVision. “With the addition of Workflows, we’re not just using Vendr for negotiations. It’s become our procurement management tool for all our purchases.”

Read More: ICM in recessionary times

Leading AI and ML platform is named Top Retail 100 tech solution for retailers and brands looking to amplify customer engagements and increase sales conversions

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-GreyOrange to lead session on best practices for establishing fulfillment operations with automated solutions-

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Extensiv launches Extensiv Billing Manager with payment processing and releases intelligent order routing in major new Network Manager release

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Last year’s growth showcases greater demand for real-time, interactive, live video and audio

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

This extends the platform’s superior templatization capabilities to put project creation, role assignment, and resource allocation on autopilot.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

By partnering with Stord, BRANDED unlocks greater supply chain efficiencies for its portfolio of brands and delivers on consumer expectations.

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New solution improves contact center operations and captures new financial upsides by uncovering organizational operational inefficiencies

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