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HungerRush Announces Most Comprehensive All-in-One POS Bundles Priced for the Independent Restaurant Operator Market

HungerRush

HungerRush launches competitive new technology packages designed to increase revenue and save time by reducing the complexities and costs of managing multi-vendor applications.

HungerRush, the leading cloud software provider for the restaurant industry, announced the industry’s most comprehensive all-in-one POS system bundled offerings specifically designed to meet the needs of restaurant independent operators (IOs).

Today’s IOs are faced with the pain of having to manage and integrate multiple tech solutions for omni-channel digital ordering, in-store ordering, delivery and carryout, inventory, loyalty, labor scheduling, reporting, and marketing. IOs are stuck spending countless frustrating hours managing these systems and their integration across multiple vendors.

HungerRush uniquely offers a fully integrated and comprehensive all-in-one cloud POS system – the HungerRush 360 POS System – that delivers all of this functionality from a single vendor at an attractive price point. HungerRush 360 makes it easy for IOs to eliminate vendor finger-pointing frustration, save time and money, while significantly growing their businesses.

 

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“Unlike other vendors, we are redefining the meaning of an all-in-one POS with HungerRush 360”

“Running a small business can easily become overly complicated way too fast,” said Cleo Bustamante, President of Martita’s Cocina in Carrizo Springs, TX. “It’s great to have one solution that handles it all. The system saves us time, and gives me visibility into the business which is a great benefit.”

As labor shortages and supply chain disruptions continue to make the landscape more competitive and complex, HungerRush offers IOs a solution that does the heavy lifting for them. No other POS system on the market offers HungerRush’s depth of value-added services, which include setting up a branded website, driving traffic to that site, encouraging and incentivizing repeat visits, as well as streamlining all front and back of house operations. With these benefits, HungerRush helps IOs compete and win customers against quick service restaurant (QSR) giants in today’s market where every dollar counts.

Moreover, when it comes to meeting evolving consumer expectations, quality food isn’t all that matters. According to HungerRush’s 2023 RushReport, 82% of Americans say restaurants need to do a better job dealing with the ongoing labor shortage, and 80% think technology is the key to do so. For today’s IOs – from small pizzerias, to taco joints, burger shacks or breakfast spots – technology is available to combat labor shortage challenges and rising costs on inventory and operations. With HungerRush’s POS bundle, these friction points are eliminated, enabling businesses to win and keep both customers and employees, while driving greater ROI.

“Unlike other vendors, we are redefining the meaning of an all-in-one POS with HungerRush 360,” said Olivier Thierry, CRO HungerRush. “We are the only solutions provider to offer this level of capabilities priced affordably for the IO market. We continue to be committed to providing solutions to the market that allow operators to run their businesses intelligently, do it from anywhere, and do it with the confidence that they are also delivering on their own brand promises of superior dining and customer experiences.”

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Bolster Appoints Key Customer Success and People Executives as Customer Adoption Grows Over 200% in 12 Months

Automated Digital Risk Protection Leader Names Industry Veterans Jack Marshall to Vice President of Customer Success and Cleo Valeroso to Vice President of People

Bolster Inc., the automated digital risk protection company, announced two key executive hires to support significant customer adoption and company growth. Jack Marshall joins as Vice President of Customer Success and will be responsible for supporting the company’s accelerated rate of customer growth. Cleo Valeroso joins as Vice President of People and will be responsible for an aggressive hiring strategy and continuing Bolster’s important cultural initiatives.

“I’m so pleased to welcome Jack and Cleo to our team,” stated Abhishek Dubey, co-founder and CEO of Bolster. “Their expertise is vital in maintaining an excellent customer experience, while ensuring an inclusive work environment as we continue to grow at a remarkable rate. Customer success and culture have always been top priorities for Bolster and I’m thrilled to have two industry leaders join our team to continue our mission. I look forward to what we can accomplish as a team in 2023 and beyond.”

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Over the last 12 months, Bolster has increased its customer base by over 200% adding several well-known companies including Coinbase, Booking.com, Uber, LinkedIn, Covanta, CaptivateIQ, Daniel Defense and Made In Cookware. Although customer satisfaction has always remained high, the leadership team recognized that fast growth can negatively impact the customer experience and proactively appointed an established leader to ensure a positive customer experience. Marshall is passionate about working with customers and previously created several effective customer success organizations at Fortify Software, AlienVault, Contrast Security, and Prevoty. Prior to his customer success career, Marshall founded Photoloft.com, the first – and at the time – largest photo sharing site on the Internet, which was acquired by Canon Inc. of Japan.

“Throughout my career, I’ve had the great fortune of developing robust customer success organizations for fast growing companies,” stated Marshall. “There is nothing more rewarding than happy customers, which is what makes me the most excited about joining Bolster. Since day one, the company has made sure every customer has an enthusiastic experience working with Bolster. My job will be to make sure we maintain this level of enthusiasm as we quickly increase our customer base. I’m up for this challenge and expect to have great fun as we navigate exceptional customer growth.”

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Since its inception, Bolster has been dedicated to a supportive, passionate and diverse culture that strives for excellence. When the company began experiencing tremendous growth to support industry momentum, it was a top priority to maintain an outstanding culture. To help support this effort, Valeroso joins as Vice President of People where she will drive people and culture initiatives. Valeroso brings a wealth of experience in the human resources and operations field, having worked with numerous leading companies across various industries. Most recently, she served as the Vice President of Global People Operations for ZEDEDA. Previously, she was the Global Head of People Operations for LiveAction.

“When I met Abhishek and his team, I knew immediately that Bolster was a great fit for me and my background,” stated Valeroso. “The company has done an amazing job of implementing diversity initiatives. To date, women represent over 30% of the workforce and I’m so looking forward to continuing these initiatives, while attracting top talent. Together, we will continue to foster a positive and inclusive workplace culture.”

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Israel-based Retail Technology Startup Shopper AI Makes American Debut

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Shopper AI aims to change the way in-store retailers use data to make decisions, closing the data gap with online commerce.

Shopper AI, an Israel-based tech company that specializes in shopper behavior recognition, is making its official American debut at the ShopTalk retail convention taking place March 26-29, 2023 in Las Vegas, Nevada.

Via computer vision and AI, they are able to collect anonymous data and offer actionable insights and personalized recommendations, using existing in-store cameras. The data this provides amounts to an exciting development in retail technology, closing a persistent gap with ecommerce, which has been able to leverage data analytics for years.

“In ecommerce, you can analyze your clicks and abandon-cart rates, and run A/B tests to see what’s working and what’s not. It’s time to empower retailers and brands to make data-driven decisions in-store as well, and we are excited to start partnering with companies in America,” said Lanor Daniel, co-founder and CEO of Shopper AI.

Daniel believes that some of the most powerful data is gathered during what she calls a shoppers’ “moment of truth” — as they’re standing in front of the shelf with a product in hand, deciding whether or not to make the purchase.

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“What makes someone buy? What makes them put a product back on the shelf or rack?” Daniel explained. “Through AI, we’re able to look at shoppers’ real-time behavior anonymously to help stores more deeply understand their customers and make data-backed decisions that drive stronger sales.”

Founded in 2018 by Lanor Daniel and Sivan Friedman Joseph, technology of the women-founded startup has already been used by global brands and other retailers across Israel, including Coca-Cola, Nestlé, and P&G.

“By understanding shoppers’ needs, wants, and motivations, brands and retailers can tailor marketing strategies, product offerings, and in-store experiences more effectively,” said Friedman Joseph, who also serves as the company’s chief product officer. Shopper AI is able to help identify specific customer profiles, such as those given to impulse purchases versus others driven by price or quality or brand loyalty, or more, she said.

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“Our work with Shopper AI’s impressive technology has not only changed the way P&G displays its products and partners with retailers, but it has also improved their understanding of customer behaviors and has changed the way they target their audience,” said Tal Yefet, Distributor at Diplomat, which represents P&G. “We believe other brands and retailers will find Shopper AI’s value proposition of keen interest.”

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New Data from GoTo Reveals the Key Trends Shaping IT Priorities in 2023

Consolidation of technology to reduce the burden on IT, save money, and ultimately find new ways to better support customers, among the key findings in the survey

GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, Rescue, and GoTo Connect, today announced findings from its IT Priorities: 2023 Report. The report, conducted by Frost & Sullivan and commissioned by GoTo, looked at the global trends of 1,000 IT decision-makers at companies with less than 1,000 employees. Among the key trends, the survey continues to see businesses consolidating tools, with 83% considering consolidation of communication and IT management and support tools an important initiative for 2023. As an added benefit, this consolidation helps to alleviate the burden on IT, a goal of 92% of respondents.

As economic uncertainty, scrutinized budgets, and overburdened resources continue to be the norm, IT decision-makers are faced with determining the right set of goals and objectives to maximize their investment, grow their business, and streamline their processes. The survey uncovered four main business objectives to ensure their organization’s success and support for their employees and customers. These top objectives include growing revenue, improving operational efficiencies, reducing costs, and increasing customer satisfaction. The key trends uncovered in this survey will allow teams to reach these objectives.

Key IT Trends

  • Consolidation for enhanced productivity and cost savings: 41% of businesses are planning to switch vendors to reduce costs. And 83% of respondents consider consolidation of communication, collaboration, and IT management and support tools an important initiative of the year. 93% have completed, planned, or are in process with these consolidation efforts. The top reason for consolidation was to increase employee productivity, followed by giving solutions to the IT team that are easier to manage, and then cost savings.
  • With choice comes responsibility: Nearly half (48%) said it was very important to consider reducing the burden on IT when choosing new software, compared to only 35% last year. 68% of company leaders say they are more involved in the purchase process of products and tools than they were a year ago.
  • Support IT teams with better IT support tools: 65% of organizations say they saw an increase in the IT workload in the past year. 92% of respondents said they want to reduce the burden on IT through the right software choice. 40% of respondents said that their reason for digital tool upgrades and change was driven by IT team preference.
  • Hybrid work is still the preferred way to work: While the survey saw almost double the amount of in-office workers compared to when the same question was asked in 2022 (36% now compared to 19% last year), hybrid work still remains the gold standard with half the respondents splitting their time between home and the office. Year-over-year results show a decrease of 10% in the number of businesses that have official rules on the number of days an employee needs to be in the office, meaning that employees have more flexibility than ever.
  • Find new ways to prioritize the customer: While businesses will only function if the right IT support and communication tools are enabled for employees, it’s equally as critical that externally facing teams have the right technology to seamlessly support customers. 66% of respondents plan to spend more on customer experience (CX) technology in 2023 than they did in 2022.
  • Partners play a key role in decision-making: 44% of businesses choose a Partner versus 27% going to the solution provider directly to find new business communication and IT support tools. The survey saw a 55% increase in the usage of partners in the past year.

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Session AI Announces Cartridge for B2C Commerce, a New Integration for Salesforce Commerce Cloud

Session AI

Session AI’s Cartridge for Salesforce B2C Commerce helps Salesforce Commerce Cloud customers increase revenue and drive conversions of anonymous site traffic

Session AI, formerly ZineOne, the in-session marketing platform that provides enterprises with real-time behavioral intelligence and increased conversions for anonymous website visitors, today announced that it has launched the Session AI Cartridge for B2C Commerce, a new integration with Salesforce Commerce Cloud, on Salesforce AppExchange.

Commerce Cloud enables brands to provide personalized experiences for shoppers that span web, mobile, social and in-store. The Session AI Cartridge for B2C Commerce empowers Commerce Cloud customers to remove the need for brands to tag their site and allows retailers to download and install the extension from Salesforce AppExchange for immediate access to anonymous visitor predictions and insights within 24 hours. According to Salesforce’s State of Commerce Report, 45% of retailers are prioritizing process automation to deliver personalized customer experiences, and ZineOne’s integration will benefit these retailers.

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“With the right technology in place to provide automation, like artificial intelligence (AI) and machine learning (ML) to predict real-time behaviors, brands can implement strategies to foster engagement with customers while they’re in-session to drive conversions and revenue without collecting any personally identifiable information.”

The Session AI Cartridge for B2C Commerce aims to help large-scale retailers increase revenue and conversions from their anonymous site visitors with in-session intelligence. Additional features include:

  • The ability to use Artificial intelligence to predict anonymous and known visitors’ purchase propensities early and can act on this intent signal while visitors are actively shopping.
  • The ability to package all code necessary to successfully integrate any commerce store by automatically capturing and relaying visitor activity from the store to the Session AI platform.
  • The ability to include the Session AI Javascript tags in the cartridge so that session events and device attributes can be easily managed.
  • The ability to evaluate on-site promotion strategies to determine effectiveness.

Comments on the News:

  • “Consumers are demanding personalized experiences, however, they are reluctant to share their data to patronize and return to brands,” said Debjani Deb, CEO, Session AI. “With the right technology in place to provide automation, like artificial intelligence (AI) and machine learning (ML) to predict real-time behaviors, brands can implement strategies to foster engagement with customers while they’re in-session to drive conversions and revenue without collecting any personally identifiable information.”
  • “Session AI Cartridge for B2C Commerce is a welcome addition to AppExchange, as they accelerate business transformation for customers by helping retailers drive conversions and revenue through improved personalization in marketing and promotions,” said David Lee, Vice President or Product Management, AppExchange. “AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.”

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Restaurant Operators Expect to Automate Up to 51% of Store Tasks by 2025

The recent 2023 Connected Restaurant Experience Study by Incisiv, conducted in collaboration with Verizon Business and Cisco, shows that customers’ rapid adoption of digital technologies is increasing the complexity of managing restaurant operations.

“Restaurants need to prioritize digital execution to remain competitive”

The COVID-19 pandemic significantly accelerated the adoption of digital ordering, and the change in customer behavior persists. Customers value the convenience and control digital ordering gives them. According to the study, 83% of customers plan to use mobile order-ahead when dining at a quick-service restaurant in 2023.

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72% of restaurant operators believe it is becoming harder to meet customer expectations because of the increase in digital ordering. Only 52% of quick-service restaurants and 41% of full-service restaurants are satisfied with their restaurant’s digital experience. Brands recognize that they need to increase their technology investment to support the new normal.

Improving restaurant efficiency will be the primary driver of technology investments in 2023 and beyond. The top three areas where operators will invest are:

  • Supporting the fulfillment of digital orders
  • Improving kitchen operational efficiency
  • Improving checkout speed

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“Restaurants need to prioritize digital execution to remain competitive,” said Gaurav Pant, Chief Insights Officer of Incisiv. “Customers value the convenience and control provided by digital ordering, and the industry needs to invest in technologies to improve the end-to-end digital experience.”

The move towards efficiency will also accelerate the adoption of automation. Automation of routine tasks is also imminent in the restaurant industry as quick-service restaurants expect 51% of tasks will be automated by 2025 and full-service restaurants expect to automate 27% of tasks.

“As restaurants continue to expand their automation efforts, they need faster and more reliable connectivity, which can be achieved through the use of 5G, LTE, and fixed wireless access (FWA),” said Scott Lawrence, Senior Vice President Global Solutions, Verizon Business. “These types of networks are beneficial for restaurants as they eliminate the need for cables and manage their peak traffic more efficiently.”

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Pega Cloud Enhancements Improve Speed, Scalability, and Agility for Optimal Business Performance

New capabilities enable Pega clients to operate on the most current Pega solutions with zero downtime

Pegasystems Inc, the low-code platform provider empowering the world’s leading enterprises to Build for Change®, today announced updates to Pega Cloud supported by an enhanced Global Operations Center to deliver a more scalable, reliable, and secure foundation for its suite of AI-powered decisioning and workflow automation solutions. These enhancements improve resiliency, utilization, and resource optimization so businesses can maximize their technology investments to deliver better experiences for employees and customers.

In the face of ongoing economic uncertainty, many businesses lack the means to implement the major infrastructure updates they need to meet increasing customer demands. To help ensure Pega clients can run mission-critical operations on the most current technology without interruption, Pega transformed its cloud architecture to provide an ideal foundation for its entire suite of intelligent automation, customer engagement, and customer service solutions.

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Featuring the latest in Kubernetes container orchestration capabilities, Pega Cloud is an as-a-service offering that helps ensure clients’ technology performs at optimal levels. Additional new features and client support for Pega Cloud include:

  • Ease of management and maintenance: An enhanced Global Operations Center uses Pega’s industry-leading workflow platform to deliver global orchestration and scale, as well as provide seamless support for clients using Pega’s multi-cloud capabilities. It enables Pega operations and developer teams to more easily perform management, update, and maintenance activities across Pega Cloud to help ensure consistency of delivery and optimal speed of operations. It is also the core of Pega’s expanding client self-service capabilities such as log downloads and restarts, if needed.

  • Better Scalability: Elastic scalability helps clients seamlessly adapt to peaks in usage beyond the steady state. Organizations can easily scale as their needs shift – whether it is an anticipated change or something unexpected. With new advanced automation capabilities, clients can trust their environments will scale on the fly to meet demand surges without needing human intervention or monitoring.

  • Independent Service Updates: Enhancements offer improved support for service updates to individual Pega components as they become available or needed. This microservices approach helps enable the continuous delivery of any specific software updates so clients are always running the most current software versions. This speeds the ability to adapt to change, delivers better security, and improves performance and resiliency.

  • Improved Fault Tolerance: New capabilities automatically detect and help recover services faster when one or more client systems fail. This provides clients peace of mind that their Pega applications can continue to run at peak performance levels on the most stable, reliable cloud services without the need to manually intervene.

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Pega Cloud powers the world’s largest organizations, running mission critical solutions that maximize customer value, simplify service, and boost efficiency. It uses capabilities inherent in Pega’s low-code AI-powered decisioning and workflow automation solutions to automate the delivery and management of cloud services. Coupled with the largest global collection of Pega expertise in the world, Pega Cloud delivers the most complete Pega experience clients can have.

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GEP’s Procurement & Supply Chain Software Selected by Siemens Healthineers, the Leading Medical Technology Company, to Transform Source-To-Pay and Drive New Value

GEP, a leading provider of procurement software and procurement services to Fortune 500 and Global 2000 enterprises worldwide, announced  that Siemens Healthineers, one the world’s leading medical technology companies, has selected GEP SOFTWARE™, the industry’s premier procurement and supply chain software platform, following a competitive review.

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Siemens Healthineers has approximately 69,500 employees worldwide, with revenue of around €21.7 billion in 2022, and is pioneering the next generation of health care technology solutions. Siemens’ Ultrasound division, headquartered in Washington state, U.S., will use GEP SOFTWARE to transform its indirect material source-to-pay process encompassing sourcing, spend analytics, supplier and inventory management, and accounts payable for all indirect procurement in the U.S.

GEP SOFTWARE encompasses GEP SMART™, recently named the world’s best procurement software for the second year in a row, and GEP NEXXE™, the next-generation cloud-native supply chain unified platform. It enables Fortune 500 and Global 2000 clients to drive optimum efficiency, agility, visibility and actionable intelligence into all procurement, purchasing and supply chain functions while eliminating burdensome infrastructure and support costs to achieve maximum ROI.

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Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.