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Freshworks Embeds Generative AI to Help Customer Support, Sales and Marketing Teams Improve Quality and Efficiency

Freshworks’ extends its Freddy artificial intelligence strategy with the latest GPT large language models

Freshworks Inc. announced new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals work faster, smarter, and more effectively. Customer service agents respond quickly to customers and employees in the right tone, marketers compose more compelling copy in a fraction of the time, and salespeople craft powerful emails that hook in a prospect.

Read More: SalesTech Interview with Irina Soriano, VP of Enablement at Seismic

“We’ve made significant investments in our AI strategy over the last five years to enhance agent productivity and their customers’ experience. The newest Freddy updates using the latest in GPT large language models bring even more value to these experiences,” said Prakash Ramamurthy, Chief Product Officer at Freshworks. “We are fundamentally transforming how Freshworks customers will interact with our products through more conversations and fewer clicks.”

Conversational AI will be embedded via Freddy across Freshworks’ entire customer and employee suite of products. Customer support agents will deliver faster issue resolution and have higher quality conversations with customers. Marketers will receive smart customer segmentation and optimized email content to maximize campaign efficacy. Sellers will close more deals through recommendations on opportunities with highest potential.

Read More: Why Customer Success Is a Revenue Driver—and How to Drive More of It

Today, Freshworks customers participating in the Freddy AI beta programs are able to:

  • Summarize Conversations: Support agents using Freshchat™ can view an automatic summary of customer conversations to gain context, rather than reading through an entire conversation before responding.
  • Rephrase Responses: Support agents can replace casual language with more formal and clear responses.
  • Autocomplete Content: Support agents can save keystrokes and respond faster to customer inquiries, with predictive sentence completion.
  • Generate Articles: Support agents can save time by creating contextual knowledge-base articles and FAQs using generative AI and simple prompts.
  • Write Email Copy: Marketers using Freshmarketer™, Freshworks’ marketing automation suite, can write better email copy in less time to improve open rates and engagement. Sellers can create personalized emails tailored to individual prospects’ specific needs and pain points.

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New MHI and Deloitte Report Finds Workforce and Risk Mitigation Are Still Top Priorities for Supply Chains as Need for Transparency and Sustainability Grows

Leading trade association for the material handling, logistics and supply chain industry - The Industry That Makes Supply Chains Work.

74% say they are increasing their investment in supply chain tech and innovation and 38% are planning to invest over $10 million

A new report released today by MHI and Deloitte finds that 74% of supply chain leaders are increasing their supply chain technology and innovation investments with 90% saying they are planning to spend over $1 million, an increase of 24% over last year. Thirty-six percent plan to spend over $10 million, up 19%.This investment includes solutions for improved supply chain transparency and sustainability, according to the 2023 MHI Annual Industry Report, “The Responsible Supply Chain: Transparency, Sustainability, and the Case for Business.” The report provides new insights into trends and technologies that are transforming supply chains and the priorities of the people who run them.

As a result of these increased investments, adoption of the 11 categories of technology covered in the report is predicted to rise dramatically over the next five years.

  • Inventory and Network Optimization – 87%
  • Cloud Computing and Storage – 86%
  • Sensors and Automatic Identification – 84%
  • Advanced Analytics – 82%
  • Wearable and Mobile Technology – 80%
  • Robotics and Automation – 78%
  • 3D Printing – 75%
  • Artificial Intelligence – 73%
  • Internet of Things – 68%
  • Blockchain – 68%
  • Driverless Vehicles and Drones – 66%

The 2023 report, the tenth in a series of annual industry reports published by MHI and Deloitte, provides updates on the innovative technologies that have the most potential to transform supply chains into more transparent, sustainable, and responsible operations.

“Responsible supply chains must react in real-time to changing conditions, this requires actionable data, automation and automated decision-making,” said John Paxton, CEO of MHI.

“Investments in automation and other digital solutions like IoT, advanced analytics and AI not only arm your operations with speed, accuracy, and improved visibility. These solutions enable the real-time decision-making and transparency necessary for reporting and improving performance up and down the responsible supply chain.”

Read More: Gong Recognizes Ten Companies Driving Efficient Growth With Revenue Intelligence

Workforce tops list of supply chain challenges, disruption a close second

Once again, hiring and retaining qualified workers (57%) and the talent shortage (56%) were the top supply chain challenges cited by survey respondents. However, this was followed closely by supply chain disruptions (54%), out-of-stock situations (52%) and customer demands (52%).

The worker shortage is spurring companies to invest in technologies that not only improve agility and efficiency but also reduce the need for repetitive, manual labor. These investments create the kind of advanced technology environment that results in more rewarding supply chain jobs that appeal to today’s top talent.

This could provide a new path to upskilling current employees and attracting new talent – creating a more modern, capable workforce that can quickly adapt and adjust to changes in the technology and market landscape.

Forty-one percent of respondents are reskilling/upskilling workers for emerging technologies, 34% are recruiting for skillsets for future needs and 27% are working to create a culture of innovation.

“Tech investment is only part of the equation,” said Paxton. “Having an innovative culture and the right people in place to implement innovation and to bring it all together to exceed your customer demands and expectations – whether they are fast delivery, personalization, low cost, delivery transparency or sustainability goals.”

To prepare for supply chain disruption and build transparency, collaboration is key

Company leaders understand that planning for digital supply chain investments now is the only way to create a strategy to win the future – a future where supply chain disruption will be the norm. As a result, 49% are partnering with vendors to understand application/benefits and 31% are piloting new technologies.

In the past, companies could succeed by primarily collaborating with a small set of suppliers and distributors. However, the supply shocks of the past few years vividly illustrated that a broader approach for collaboration and data sharing is needed to achieve true transparency, sustainability, and resiliency.

Increased focus on sustainability

Supply chain companies are faced with increasing pressure to become more environmentally responsible and sustainable. In fact, nearly half of this year’s survey respondents (48%) say they face increased influences to adopt a more sustainable supply chain. The pressure is coming from many angles, including consumers, regulators, industry groups, traditional and social media, and other stakeholders that increasingly expect brands and their supply chains to adhere to their own high standards.

According to the survey, the top focus areas for sustainability are electrification (40%), natural resource management (29%), water usage (27%), and transition to renewables (27%). However, only 23% of respondents have made Scope 3 emissions a top focus of their sustainability efforts.

With so much valuable new data being generated by supply chains, the ability to share that data securely and transparently has become a strategic priority. Scope footprinting, target setting, abatement and disclosure for sustainability simply isn’t possible without collaboration up and down the supply chain and the availability of accurate and reportable data. Additionally, achieving true end-to-end supply chain transparency requires the same.

“As leaders, we must drive transparency and coordinate change across the end-to-end supply chain as we work collaboratively to reduce Scope 3 emissions and move toward the circular economy,” said Paxton. “Sustainability will become a key competitive advantage for in the future. Investments in sustainability and transparency help reduce risk exposure and build loyalty with customers and employees alike.”

The report includes a Climate Readiness Assessment to help companies evaluate their operations’ maturity across 5 modules of climate with a brief diagnostic that can provide a snapshot of an organization’s climate maturity. Upon completion, the user is classified into one of 6 climate profiles.

“Supply chain companies embarking on their sustainability journey will need input from across their organization to support reporting,” said Wanda Johnson, Specialist Leader, Deloitte Consulting. “Embracing circularity, reducing environmental impacts, regenerating nature, and embedding equity should all be coded to their DNA and driven from the top down for them to be successful.”

The report also provides real-world case studies of digital supply chain technologies and recommendations for leaders for developing strategies to implement these innovations. The report ends with a report on Supply Chain 2033 with predictions on what will be the future state for supply chains.

Read More: SalesTechStar Interview with Jonathan Lister, COO at Vidyard

The findings of the 2023 report are based on survey responses from over 2,000 manufacturing and supply chain industry leaders from a wide range of industries at the end of 2022. Eighty-three percent of respondents hold executive-level positions such as CEO, Vice President, General Manager, Department Head or Engineering Management. Participating companies range in size from small to large, with 74% reporting annual sales of more than $50 million, and 8% reporting $1 billion or more.

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Cargobase Elevates Logistics with Next-Level User Experience

Cargobase

Cargobase, the leading provider of logistics software, is taking its offerings to the next level with several game-changing features.

With a decade of experience and a “no-nonsense” approach embodied by their #GetShipDone slogan, Cargobase is set to revolutionize the logistics industry.

Drawing on extensive user data and research, Cargobase Next centers the new user experience around next-generation supply chain professionals, who are digitally savvy and focused on maximizing efficiency and productivity.

Next-level User Experience

The new user experience is designed to meet the needs of the modern supply chain operator, offering a user-friendly approach to enterprise software that delivers faster results.

The latest interface offers unparalleled levels of visibility, affording customers with increased granularity and insight into various shipment points. Furthermore, real-time notifications are now available, keeping customers informed at every step of the process, mitigating the risk of delays, disruptions, or shipment breakdowns.

The platform’s integration has also been enhanced to streamline essential functions such as quoting, booking, and carrier tracking, resulting in a more efficient and expeditious user experience.

“Our ultimate goal is to streamline logistics operations, freeing logistics professionals to concentrate on what truly matters and drive impactful results.” – Gert Jan Spriensma, Chief Product Officer

Next-level Visibility

In response to customer demands for greater visibility into their shipments, Cargobase Next has integrated with top data providers to offer real-time satellite-based data for both ocean and air freight. With the current disruptions, congestions, and breakdowns in the shipping industry, real-time visibility has become more crucial than ever.

Cargobase Next is proud to provide tracking for the top 100 sealines in ocean freight and the top 30 cargo airlines in air freight, covering over 95% of all freight. The new feature enables customers to obtain real-time insights into the status and location of their shipments, providing peace of mind and greater control over their supply chain. In addition, Cargobase Next plans to add real-time visibility for road freight in EuropeNorth America, and mainland Asia in the next six months.

Next-level Decision Making

The complete revamp of the integration engine is a major milestone in the platform’s evolution. With the revamped engine, users can now enjoy quicker API integrations for quoting, booking, and tracking with their pool of carriers, making the logistics process smoother and more efficient.

One of the most significant benefits of the new engine is the ability to set up automated decision rules, which saves users time and effort in managing their logistics operations. For instance, users can set rules to automatically approve quotes based on delivery dates, price ranges, and service levels, allowing them to focus on more complex or exceptional cases. These automated decision rules provide more efficiency and greater control over the logistics process.

Automated integration means users will get more quotes with less work required, leading to faster bookings and fewer errors. The improved tracking features enable users to gain real-time insights into their shipments, improving their ability to make informed decisions.

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Automatic invoice approvals are also now available, further streamlining the logistics process. If the invoice total matches the quoted total, it is automatically sent to accounting for payment, resulting in less work, faster payment, and ultimately, happier LSPs.

Next-level Insights

With 10 years of logistics expertise, Cargobase has launched a set of dashboards to help businesses keep track of key metrics in their operations. The dashboards cover important metrics such as spend and on-time delivery, as well as provider allocation and participation. Other metrics such as cost-centers, reason-costs, and cost-recovery are also included.

These dashboards are designed to provide businesses with valuable insights into their supply chain, enabling them to make data-driven decisions that can lead to greater efficiency and profitability.

Next Step: Full Steam Ahead

The latest advancements from Cargobase are part of its initiative to tackle key challenges in logistics today.

The current challenges in the supply chain include poor visibility, limited diversification, high costs without expected returns, and increased complexities from environmental and political changes such as the covid-19 pandemic and the RussiaUkraine war.

To tackle these challenges, Cargobase is investing in talent and technology, including expanding its data science team to provide enterprises with advanced analytics based on shipping and behavior data.

By aligning with new technology and continuous innovation, Cargobase hopes to address each of these challenges in a forward-thinking yet simple manner.

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“We recognize the growing importance of young professionals in the logistics industry who are now assuming in decision-making roles or supporting those who do. That’s why we’re dedicated to providing them with the solutions they need to excel in their careers and drive innovation in the industry.” – Wiebe Helder, CEO and Founder.

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Treasure Global Appoints New Member to its Board of Directors

Treasure Global Inc , an innovative e-commerce platform providing seamless technology enabled solutions for lifestyle needs, announced that the Company has appointed Ho Yi Hui to its Board of Directors, effective on March 20, 2023. In addition, Dato’ Victor Hoo will be stepping down from the Board to focus on other business endeavors.

“Yi Hui is an impressive addition to our Board given her extensive business experience in compliance and tax advisory, supported by her many professional associations and certifications. She has worked with varying sizes of public and private companies across Malaysia. We are thrilled to welcome her to the TGI team and look forward to benefitting from her unique and valuable insights,” said Sam Teo, Chief Executive Officer of TGI. “At the same time, we would like to express our gratitude to Dato’ Victor for his expert advice and support of the Company, especially during the preparation and execution of our initial public offering. We thank him for his valuable contributions and wish him all the best in his future endeavors.”

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Ms. Ho has more than 20 years of experience in tax advisory and compliance. Currently, she is an Executive Director at Hanz Consulting Group Sdn Bhd (“Hanz”). Before joining Hanz, she worked with BDO Tax Services Sdn Bhd (“BDO”) and RSM Tax Services Sdn Bhd (“RSM”). As an Executive Tax Director of BDO and RSM, she was involved in the provision of tax compliance services for publicly listed companies, multinationals and medium to large private companies in sectors including construction, property development, hotels, insurance, and manufacturing.

Ms. Ho has represented clients in resolving tax audit and tax investigation cases with the Malaysian Inland Revenue Board since 2009. In addition, she has assisted clients in the preparation of transfer pricing documentation. Ms. Ho is a fellow member of the Association of Chartered Certified Accountants (“ACCA”).

“I am delighted to join the Board of TGI at this key time in the Company’s history. TGI is working diligently to not only expand their innovative e-commerce platform of solutions for lifestyle needs, but to also expand their reach throughout Southeast Asia. I look forward to bringing a diverse perspective, leveraging my business experience to advise management on execution strategy,” said Yi Hui, Ho, Board Member of TGI.

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Zenarate Applauded by Frost & Sullivan for Reducing Costs and Improving Customer Experience in Contact Center to Deliver Value

The Zenarate AI Coach platform accelerates new hire speed to proficiency and improves tenured agent performance, greatly impacting employee satisfaction and price/performance value, and decreasing churn

Frost & Sullivan assessed the contact center performance management market, and based on its findings, recognized Zenarate with the 2023 North American Customer Value Leadership award. The company infuses artificial intelligence (AI) into tools that streamline recruiting, onboarding, and training agents, as well as other non-contact center employees. Zenarate provides an agent-facing AI coach that utilizes natural language processing and natural language understanding to provide conversational simulations of customer and prospect interactions that test and train agents before they engage with their first live customer or prospect.

Zenarate’s AI Coach lifts much of the human resources burden in candidate screening to find the right fit, and greatly assists trainers to onboard and train new hires. Designed for ease of use, the simple and flexible platform allows companies to incorporate best practices into every step of agent new hire selection, coaching, and training. Based on the concept of stories, the AI Coach agent story library encompasses all the key agent scenarios – from the simplest to the most challenging customer and prospect interactions. AI Coach also coaches on more finite components that occur during interactions, and includes soft skills, such as showing empathy or speaking more slowly and clearly. Customers tackle core challenges where they begin to achieve quick return on investment (ROI). Moreover, simulated coaching sessions exert less pressure on new hires.

Read More: SalesTech Interview with Irina Soriano, VP of Enablement at Seismic

Nancy Jamison, Senior Industry Director, Frost & Sullivan, noted, “Just as learning a new language without someone to talk to is difficult, changing employee behavior is hard without practice. The Zenarate platform allows agents to practice and role-play without requiring expensive resources to assist them.”

Zenarate’s coaching gives direct real-time feedback and reinforces the best way to handle a subject or scenario, boosting employees’ confidence. The automated system prescribes targeted coaching to improve performance in specific types of calls or chats. It also provides comprehensive reporting and dashboards for coaches and trainers and allows them to clearly see and hear agent proficiency. The company demonstrates clear customer service value by fueling R&D based on customer input, adding significant value in terms of assessing and training agents on soft skills for client engagement.

“Zenarate AI Coach fills a huge gap in assessing candidate fit, new hire onboarding, training and readiness, and ongoing agent upskilling and assessment. It handles the challenge of reducing costs by automating processes, decreasing churn, and improving employee engagement with negligible IT costs,” added Ms. Jamison. With its strong overall performance, Zenarate earns the 2023 North American Customer Value Leadership Award for its performance management in the contact center industry.

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Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

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Vanti Introduces AI-Powered Predictive Quality Platform for Adaptive Industrial Applications at the Gartner Data & Analytics Summit 2023

Vanti Analytics - MoreVC

Vanti has announced the introduction of its AI-powered Predictive Quality platform for adaptive industrial applications at the Gartner Data & Analytics Summit 2023. The platform uses machine learning and data analytics to predict and prevent quality issues, enabling manufacturers to avoid costly quality issues before they appear. The platform is customizable and easy to deploy, and can be used across a wide range of industries to improve efficiency, productivity, and business outcomes. Vanti is committed to helping its customers stay ahead of the curve in the fast-paced world of Industry 4.0.

Vanti, a leading provider of AI-powered Industrial Optimization solutions, is proud to introduce its Predictive Quality platform for adaptive industrial applications at the Gartner Data & Analytics Summit 2023. The platform leverages adaptive AI, identified by Gartner as a strategic trend for 2023, to help manufacturers and industrial companies identify and avoid quality issues before they appear to increase their efficiency, productivity, and business outcomes.

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“By analyzing production data, including time-series data, images, videos, and more, manufacturers can identify potential quality issues before they occur, helping to improve first-pass yield, reduce waste, and ensure high-quality output.”

Vanti’s CEO, Smadar David, will discuss the company’s data-driven approach to quality assurance, known as the Predictive Quality Platform during her presentation at the Gartner Summit. Predictive quality examines industrial and manufacturing data in real-time for outliers, trends, and patterns. By analyzing production data, including time-series data, images, videos, and more, manufacturers can identify potential quality issues before they occur, helping to improve first-pass yield, reduce waste, and ensure high-quality output.

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As Gartner notes, “AI offers substantial potential for manufacturing companies, both in operations and business process optimization. Industry 4.0, factory of the future, and smart manufacturing strategies point toward a self-adaptive and automatically reconfigurable production capability.” (“Applying AI in Industries”, published 7 December 2022)

“Our platform empowers subject matter experts, like engineers and plant floor managers, to access and utilize the platform’s insights without requiring data science expertise, said Smadar David, Vanti CEO and Co-Founder. “By democratizing access to predictive quality insights, we’re enabling a new level of collaboration and productivity across manufacturing teams. Our goal is to help our customers achieve better outcomes with their existing resources and expertise, and we believe that our platform is a key step forward in achieving this vision.”

Vanti’s platform’s wide range of applications targeted at improving manufacturing metrics spans many industries, with the electronics manufacturing, CPG and food & beverage, medical device manufacturing, and automotive industries being just a few. Our AI-powered predictive quality solution can be configured to meet the unique needs of different industrial environments, enabling our customers to address dynamic supply chain challenges and achieve their goals of increased efficiency, automation, and sustainability.

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Automation Anywhere wins Two Stevie Awards for Excelling in Sales and Customer Service with Intelligent Automation

Automation Anywhere

Automation Anywhere’s innovative intelligent automation technology recognized for increasing efficiency in its customer service department

Automation Anywhere, the #1 leader in cloud-native intelligent automation, announced it has been presented with a Gold Stevie® Award in the Best Use of Technology in Customer Service category and a Silver Stevie® Award in the Customer Service Department of the Year category as part of the 17th annual Stevie Awards for Sales & Customer Service.

Automation Anywhere’s customer service department is powered by its own intelligent automation technology that drives greater efficiency by automating mundane manual tasks for call center representatives. After deploying digital coworkers, Automation Anywhere achieved a 55 percent reduction in call center escalations, and a 24 percent reduction in average resolution time.

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“We believe this recognition is testament to our unrelenting focus on utilizing technology to empower every customer and every employee with more time to solve problems and drive business success,” said Pankaj Bhardwaj, Senior Vice President of Customer Support at Automation Anywhere. “This is another example of how we are freeing our own people from mundane tasks so they can reach their full human potential. These outstanding results are possible with the contributions from the entire Automation Anywhere team that worked tirelessly to execute this efficient service delivery to our customers.”

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.

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More than 2,300 nominations from organizations of all sizes and in virtually every industry in 49 nations and territories were considered in this year’s competition. Winners were determined by the average scores of more than 170 professionals worldwide on seven specialized judging committees.

“The nominations we received for the 2023 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive and meet customer expectations,” said Stevie Awards president Maggie Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success.”

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Denali Recognized on Multiple Industry Lists for its Business Leadership and Growth

Company Included on CRN’s Managed Service Provider 500 List, the Inc. 5000 Regionals: Pacific List and Named One of Washington’s Largest Family-Owned Businesses

Denali Advanced Integration, a leading global technology integrator, announced that it has been recognized by multiple industry sources for its business leadership and growth. Denali was included on CRN’s Managed Service Provider 500 list, the Inc. 5000 Regionals: Pacific list and also named one of Washington’s largest family-owned businesses.

CRN included Denali on its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2023. The annual MSP 500 list recognizes the leading solution providers in North America whose innovative approaches to providing managed services are changing the landscape of the IT channel with ground-breaking solutions, while helping end users improve operational efficiencies and maximize their return on investment.

Read More: Gong Recognizes Ten Companies Driving Efficient Growth With Revenue Intelligence

Inc. magazine ranked Denali #80 on its third annual Inc. 5000 Regionals: Pacific list, the most prestigious ranking of the fastest-growing Pacific private companies, based in Alaska, Hawaii, California, Oregon, and Washington. Born of the annual Inc. 5000 franchise, this regional list represents a unique look at the most successful private companies within the Pacific economy generating sustainable growth and jobs.

Denali was ranked #5 by the Puget Sound Business Journal for their 2023 list of the 50 Largest Family-Owned Businesses in Washington. The Business Journal surveyed family-owned companies throughout Washington for the list. To qualify, a business must be privately owned, at least 51% family-owned and headquartered in Washington.

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“It’s an honor for Denali to be recognized and included on these distinguished, industry lists. It confirms that our laser-focus on customers, combined with our world-class workforce and industry-leading technology approach and solutions, are the right formula for success,” said Robert Vrij, CEO of Denali Advanced Integration.

Since 1992, Denali Advanced Integration has been delivering Enterprise IT solutions and services that help guide its clients through the most complex IT challenges. In addition to achieving CRN Triple Crown status the last two years – including in the publication’s Solution Provider 500, the Fast Growth 150 and the Tech Elite 250 – Denali was named one of the fastest-growing privately held companies in the United States by Inc. Magazine.

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Decisions Announces Configurable Management as Inaugural Partner of the Year, Recognizing SAP Expertise in Intelligent Process Automation

Decisions is a leading provider of BPM/Workflow/Rule Technology headquartered in Chesapeake, Virginia. (PRNewsfoto/Decisions)

Decisions, a leading process automation platform, has named Configurable Management, LLC as the winner of their first-ever Partner of the Year Award. This accolade honors valued partners who have shown a commitment to mutual customers and demonstrated expertise in extending Decisions business rules and workflow management capabilities.

Over the past year, Configurable Management has empowered eight clients to build SAP solutions within the Decisions platform, with use cases that include master data governance, rebate processing, configure-price-quote, sales samples, capital expense requests, and return materials authorization.

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“We are honored to receive this recognition from Decisions,” said Steven Branch, President and CEO of Configurable Management. “This award is a testament to the strong partnership we have built and our shared commitment to delivering exceptional value to our customers with speed and efficiency. Combining our deep SAP expertise and market-leading integration features of the Decisions automation platform, we look forward to helping even more customers simplify their migration to SAP S/4HANA and realize their business process automation vision, all while reducing their SAP ongoing maintenance burden.”

Award recipients are evaluated by an internal committee that assesses their service and support to customers, expertise of Decisions capabilities, and impact in the growth and success of the Decisions software.

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“Configurable Management’s prowess in implementing solutions for their increasing number of SAP clients on the Decision platform is a testament to their dedication to customers,” said Missy Hillenbrand, Director of Channel Sales at Decisions. “As our Partner of the Year, we congratulate Configurable Management and look forward to celebrating their achievements at Decisions Days 2023 in Virginia Beach.”

Decisions Days is a three-day process automation showcase that connects innovative leaders and Decisions customers committed to elevating their industries and communities with cutting-edge, automation solutions. Configurable Management will share their successful methods and network with industry peers at the event from May 22-24, 2023.

Configurable Management and Decisions are exhibiting together at this week’s SAP Insider event in Las Vegas.

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Bluejeans by Verizon Releases Better Meetings for Free With Bluejeans Basic

verizon_logo_1300x400.jpg

For a better fit, check out BlueJeans Basic, a new free video conferencing plan that allows users to meet for as long as they want, one-on-one or in groups of up to 25 people. With unlimited free meetings enforcing no time limit, users can meet, create, sell, learn and collaborate with peers across time zones—and days—while enjoying superior service that goes beyond simply meeting.

“At BlueJeans we’re always looking at ways we can be better partners to and for our customers,” said Chris Lewter, VP and GM, BlueJeans by Verizon. “We also realize there is no one-size-fits-all approach to business, just like one size doesn’t really fit all when it comes to the clothes we wear. To better fit the needs of individuals and small businesses that may not require enterprise-level services, we’re excited to expand on our BlueJeans Meetings platform with a solution that emphasizes the most important basics—better audio quality and HD video reliability—to help them grow their business.”

With Better Audio and Video, BlueJeans Fits Better

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According to a recent TechValidate survey, 95% of respondents agree the BlueJeans ease-of-use for SMBs is superior to other video conferencing providers, and 94% of respondents agree that BlueJeans is more reliable than competitors. Unlike other providers, BlueJeans comes with world-class Dolby Voice® audio built into the platform, including BlueJeans Basic. With HD Video, spatial audio, industry-leading noise reduction, and dynamic leveling all working together to provide impeccable call quality, businesses large and small can help drive more inclusive and equitable meetings for every user.

Furthermore, built securely by design with AES 256-bit encryption, BlueJeans Basic also includes enterprise-grade security features like Waiting Room, Screen Sharing Controls and the option to Hard Mute participants individually or upon entering the meeting. Key BlueJeans Basic Features:

  • High-Fidelity Audio & Video
  • Award-Winning Performance
  • Enterprise-Grade Security
  • Works on Every Device

In addition to prioritizing these essentials, the BlueJeans Basic desktop and mobile app versions include key business features like the seamless one-touch join via browser experience, as well as Calendar Integrations, Breakout Sessions, File Sharing, Polling, and Annotation for users during Content Share to help facilitate more collaborative meetings.

The Better with BlueJeans Promise

For today’s hybrid world, small businesses need a flexible video platform that adapts to their day-to-day, whatever that ends up looking like. Whether joining from the desktop, a browser tab, or while on-the-go, the BlueJeans experience will always provide rich functionality across any mode or device.

BlueJeans Basic also comes with integrated computer vision techniques, a field of artificial intelligence (AI) to provide amazing Virtual Background experiences, on-the-fly lighting adjustments, and Auto-Camera Framing to ensure each attendee is able to bring their best self to the meeting. To improve the video experience further, BlueJeans will soon be rolling out the next-generation AV1 Codec to deliver 1080p video and beyond.

As a complement to the Standard, Pro and Enterprise subscriptions already offered for the BlueJeans Meetings platform, BlueJeans Basic will continue to evolve with enhanced functionality and exclusive offers. View the full plan comparison chart and download BlueJeans Basic for free today at bluejeans.com/free-video-conferencing/launch.

Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000 and is one of the world’s leading providers of technology and communications services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $136.8 billion in 2022. The company offers data, video and voice services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.

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