Freshworks’ extends its Freddy artificial intelligence strategy with the latest GPT large language models Freshworks Inc. announced new GPT-based conversational enhancements to…
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Advanced Conversational AI Tool Drives Powerful Insights and Workflows for Customers CallTrackingMetrics, a global conversation analytics company, today announced the launch of its…
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Once a cost center; now a revenue driving powerhouse. For Customer Success, it’s been quite the journey—and all in 10 years or less. Today, recurring revenue is top-of-mind for every…
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Cognizant to integrate service cloud voice into one single omni-channel platform for enhanced and more personalized agent and customer experience Cognizant announced that it has been…
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Aviso Combines Generative AI with its Conversational, Deal and Revenue Intelligence Capabilities to Power the Next Generation of B2B Content Creation Aviso, the only end-to-end AI…
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Bright Pattern partners with German-based SOGEDES to deliver intelligent and creative customer experience solutions to clients in the DACH market to improve the way they deliver…
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ChurnZero, the platform and partner for Customer Success, has partnered with Success in Black as an official sponsor to advance diversity, equity, and inclusion (DEI)…
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The integration will enable AI-driven conversational customer service for contact centers Kore.ai, the world's leading enterprise conversational AI platform and solutions provider, has…
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The technology behind OpenAI's ChatGPT will be used to drive more empathic and personal conversations with customers at scale. Thankful, a generative AI solution dedicated to…
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By uniquely leveraging post-interaction insights and historical data, Observe.AI introduces highly contextualized real-time agent guidance, live supervisor coaching, and automated…
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