STIR/SHAKEN is here to stay. How can it impact the contact center industry as a whole and outbound businesses in particular? NobelBiz just released its third e-book on the subject of…
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Based on its recent analysis of the global workforce management (WFM) and intraday automation market, Frost & Sullivan recognizes QStory with the 2021 Global Product Leadership…
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CXone fosters workforce agility for remote teams and deeper operational insights across all digital and voice interactions NICE today announced GWA Group Limited (GWA),…
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Balto, the #1 Real-Time Guidance Platform for contact centers, has announced the completion of a $37.5 million Series B funding round. The funding is led by Stripes and joined by …
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NovleVox is an exceptional creator of contact center solutions. Recently it has announced the availability of its solutions on Genesys AppFoundry. The integrated and unified solutions…
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Together with guest Marc Bernstein, NobelBiz is launching episode 6th of First Contact Podcast: Stories of the Call Center. Host Christian Montes welcomes Marc Bernstein (Founder…
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Swampfox, is experiencing unprecedented growth in demand of their acclaimed Callback solution, First In Line (FIL), as large Contact Centers have struggled to absorb and manage…
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For the fourth consecutive year, Five9 is positioned as a leader and achieved high strength ratings for strategy, performance, and reach Five9, Inc., a…
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Swampfox Technologies, Inc. (Swampfox), announced today the availability of First In Line (FIL) 3.1, the newest release of their industry acclaimed Callback solution. First In Line 3.1,…
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New 2021 Global Contact Center Survey identified that leaders see customer experience as the most important strategic focus for contact centers, which are poised to become the heart of…
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