The strategic agreement builds upon investments Five9 has made to support its rapidly growing Canadian market and to deliver an enhanced experience to customers. Five9, Inc.  a leading…
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— Acuity Software Update Boosts Contact Center Workforce Connectedness and Effectiveness to Lift CX, EX, and Business Performance — TouchPoint One, the leading provider of employee…
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Caper Counter, an AI-powered point-of-sale (POS) system from Instacart, has its baseball stadium debut in Boston, providing frictionless checkout experiences, increased checkout…
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Largest-ever Series C funding for Contact Center AI helps Observe.AI cement its leadership position and propel continued industry-leading growth Observe.AI, an Intelligent Workforce…
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Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing enhanced experiences and significant annual cost reductions for Advanced Call…
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Acuity Contact Center Performance Management Platform Recognized as Remote Work Pioneer. Sidekick Agent Coaching Solution Awarded CUSTOMER Magazine Product of the Year.…
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Google’s Contact Center AI Suite to Include Cloud Contact Center Platform and Services based on UJET UJET, Inc., the intelligent, modern contact center platform, announced a…
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Guides callers to non-voice channels to boost CX and drastically cut agents' man-hours transcosmos inc. hereby announces that the company has connected LINE AiCall, AI-powered call…
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High functioning integrations creates short-cycle customer success Balto, the #1 real-time guidance platform for contact centers, has passed the 150 customer mark and continues to grow…
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Pryon named to KMWorld 100 Companies that Matter in Knowledge Management in 2022 Pryon, the artificial intelligence (AI) company that is transforming knowledge bases…
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