Comm100, a global provider of omnichannel customer experience solutions, announced the launch of Agent Assist, an AI-powered virtual assistant that helps agents respond to customer…
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Nimble Named Market Leader in Sales Intelligence and CRM Six Years in a Row Nimble, the Simple, Smart CRM for Office 365 and G Suite, announced that it has been named the top Sales…
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Video streaming expands its lead over subscription TV service in terms of customer satisfaction, rising 1.3% to a score of 76 on the American Customer Satisfaction Index’s (ACSI)…
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Dr. Christoph Streng responsible for customer satisfaction and success as Chief Customer Officer Jedox, provider of cloud-based corporate performance management software, strengthens…
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Acquisition of Comity Designs Combined with Multiple Wins in Salesforce Marketing Cloud and CPQ Demonstrate Company's Expanded Focus on Front Office/Back Office Capabilities Brillio,…
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AI-Enabled Innovation Drives Astounding 80% End-User Adoption Rate. Nimble, the pioneering Social Sales and Marketing CRM built for Office 365 and G Suite, announced that it has been…
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Intradiem, the leading provider of contact center automation solutions for customer service teams, announced the results of a comprehensive research study conducted in partnership…
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CSMs are more likely than average to be happy in their roles, although just 40% say their schedules and workloads are realistic, according to the 2024 CSM Confidential Report.…
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Widespread incentive offers and guilt trips strongly affect the accuracy of customer satisfaction research Customer-service representatives are pressuring consumers to the point of…
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Cross-Portfolio Solution Enables Retailers to Deal with Common Challenges for Superior Customer Response 8x8, Inc., a leading integrated cloud contact center and unified…
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