Acuity Contact Center Performance Management Platform Recognized as Remote Work Pioneer. Sidekick Agent Coaching Solution Awarded CUSTOMER Magazine Product of the Year.…
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The Company will showcase its ecosystem of out-of-the-box unified CCaaS solutions including Omnichannel, AI, CRM, and Workforce Engagement Management, as well as its PBX,…
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Transforms the Contact Center Agent Experience with Powerful Contact Queuing and Handling Features that Enhance Productivity and Personalize Both Agent and Customer Engagement 8x8,…
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Now Available in Indonesia and Thailand; Offers Highest Quality of Service and Reliability for Employees and Contact Center Agents in 50 Countries and Territories 8x8,…
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New AI-powered solution lowers compliance risk while providing complete visibility into customer interactions for more accurate QA evaluations and targeted coaching Observe.AI, the…
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Simultaneous Configuration Across AWS and GCP Ensures 100% Uptime and Availability for Customer Service and Sales Operations UJET Inc., the world’s most advanced cloud contact center…
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GoTo offers the only Contact Center solution, purpose built for SMBs, that enables growing businesses to seamlessly engage with their customers through multiple channels and enable…
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FirstDuet in the contact center space enables enterprise customers to unbundle telephony and enjoy cloud-based flexibility, easier integrations and global scale with market…
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Provides Highest Quality of Service and Reliability for Employees and Contact Center Agents in the Philippines; Global Reach™ Now Expands to 48 Countries and Territories, Including…
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Quality Contact Solutions, Inc (QCS), a leading outsource contact center and BPO company, announced that it received its SOC 2 Type 2 certification Quality Contact Solutions, Inc…
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