Radial prioritizes safe working conditions with anticipated holiday ecommerce surge
Radial, a bpost group company, the leader in omnichannel commerce technology and operations, today announced its plan to bring on an additional 585 customer care workers in Pueblo, Colorado to support unprecedented ecommerce demand this holiday season. Seasonal workers will be responsible for addressing key customer issues that drive sales and satisfaction during the holiday season while communicating with customers across multiple channels such as phone, chat, and social media.
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The pandemic has changed the way consumers shop, with many retailers experiencing an influx in online sales as the demand for ecommerce skyrockets. Consumer research reveals that 66% of shoppers plan to increase their online purchases this holiday season. As demand is expected to continue to soar throughout the holiday season, the need for customer care representatives is great. With over 4,000 dedicated customer care agents globally, Radial is well-positioned to help retailers navigate customer care holiday season demands while keeping agent safety at the forefront.
In response to the COVID-19 pandemic, Radial remains committed to safety and has made it a priority to implement processes and technologies to maintain the health and safety of every worker. These initiatives include:
- Implementing automated temperature thermal screenings for anyone prior to entering every facility, visitors included
- Adjustments to working layouts and technology enhancements to enable and enforce social distancing
- Heightened hygiene and sanitation procedures across every site to reduce risk
The company has also invested in socially-distant interview experiences and virtual training offerings, so customer care workers are set up for success on the job from the start.
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In order to ensure the highest degree of safety for customer care representatives, Radial continues to offer work at home (WAH) opportunities to qualified candidates in 11 locations and surrounding areas. Radial is looking to have 50-70%+ of its customer care agents work remotely this holiday season, which is over 2,500 associates nationwide. Seasonal customer care workers will have the chance to join the large percentage of Radial’s customer care workforce that is currently completing their job remotely or virtually. The work at home positions are subject to additional skills assessment and meeting technology requirements set by Radial, and workers who elect to WAH are still required to be based in Pueblo, Colorado, or surrounding areas.
“Radial is committed to helping local residents jump-start a career in retail while keeping the health and safety of our employees as our number one priority,” said Eric Wohl, Chief Human Resources Officer, and Senior Vice President. “We know the pandemic has displaced many individuals across the country, especially those working in the leisure, hospitality, airline or in-store retail industries. Radial’s newly available seasonal jobs are ideal for local residents who have transferable customer service skills from other industries and are looking to explore new career paths in ecommerce whether it’s working at home or at one of our customer care locations. We are actively accepting seasonal candidates from all backgrounds, and excited to offer growth opportunities in Pueblo.”
Seasonal workers at the Pueblo location will enjoy benefits including competitive hourly wages, opportunities for overtime, and Peak Incentive Plans that will provide a $50 weekly bonus for workers who achieve weekly attendance expectations. This is also an opportunity to kickstart a career with Radial. For individuals seeking long-term employment, Radial plans to offer significant opportunities to convert into full-time positions at the end of this year and early in 2021.
At the customer care center in Pueblo, seasonal associates will have the chance to work with some of the world’s favorite brands and retailers including Hibbett Sports and more. Workers will assist shoppers via multiple forms of communication, including email, chat, text, and social media, and help place orders, handle credit requests and returns, shipping issues, processing and responding to customer emails, and more.
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