SalesTech Star

TransPerfect Announces New Contact Center in Santo Domingo, Dominican Republic

TransPerfect, the world’s largest provider of language and technology solutions for global business, announced the opening of a new contact center in Santo Domingo, Dominican Republic.

The facility is the second TransPerfect contact center to open this year and will serve as a primary hub for the company’s TransPerfect Connect division, which specializes in bridging communication gaps through services that include over-the-phone interpretation, business process outsourcing (BPO), and remote customer support including email and chat translation in over 200 languages.

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TransPerfect President and CEO Phil Shawe commented, “This new office is reflective of our expanding footprint in the Caribbean and throughout Latin America. We are excited for the future of our operations in the region.”

The 300-seat center is equipped with state-of-the-art equipment and numerous employee amenities including an on-site cafeteria, game room, and mothers’ room. With free parking and close proximity to public transportation, the facility was designed with productivity, accessibility, and workplace enjoyment as key priorities.

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“Our commitment to Santo Domingo and the Dominican Republic comes as the result of a stringent selection process,” stated Steven Cheeseman, TransPerfect’s Vice President of Contact Center Operations. “Hiring has already started at a rapid pace, and we look forward to bringing new talent on board that will help us in our goal to provide the best possible Spanish- and English-language support for our clients and their customers.”

TransPerfect plans to develop strategic alliances with local universities, offering students greater opportunity to cultivate a career in the language industry.

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