Smart Choice Communications Develops Fully Customizable Contact Center and Changes the CCaaS Landscape
Smart Choice Communications (SCC) announces its Smart Contact Center to a ready marketplace. Already supporting thousands of enterprises globally, SCC continues its business communications insight with a product that’s poised to change the industry. How so? The service offers a fully customizable contact center designed to suit the specific needs of each company it serves. With white-glove U.S.-based support around the clock, 365 days a year, the Smart Contact Center is about seamless customer engagement and an increased bottom line.
Essential for medium to large-sized enterprises, the Smart Contact Center increases sales, customer retention, and the overall efficiency of staff members. With the ability to keep customers happy, the Smart Contact Center gives the face of the company a central platform to thrive. With the advanced yet user-friendly tool, team members can manage customer interactions across various channels such as live chat, direct phone calls, or SMS messaging. Technical support, customer service, and sales assistance can run at their highest levels all in one central location. Behind the scenes, the Smart Contact Center offers fully customized reports and real-time analytics, omni-channel, sentiment analysis, and CRM integrations, as well as on-site installation and training, all at a fraction of the cost.
Additionally, for enterprises whose ecosystem revolves heavily around Microsoft Teams, SCC’s recent integration with Teams allows business leaders to invest in the Smart Contact Center + Teams solution. This solution leverages SCC’s backend and Teams’ frontend, giving enterprises the option to enhance their overall customer experience (CX).
Jarrett Wolfe, CEO of Smart Choice Communications said, “Given the single point of contact approach, SCC has its finger on the pulse of what businesses need to help their customer base without the lengthy wait times that are too often associated with a service call. Time is money so, that makes us a phenomenal resource for the technology needs of businesses worldwide. Our dedication to keeping an optimal customer experience as the focus of everything we do has paid off. We are one of the largest award-winning unified communications providers in the industry.”