Noble Systems New Ebook Prescribes a More Engaged Patient Experience for Healthcare Organizations

Lead Distribution & Call ManagementSales Engagement

By Steve Lucas On Mar 26, 2021

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Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, has released a new ebook titled “Enterprise Contact Center Strategies for Healthcare Organizations”, which discusses how technology can help healthcare organizations can meet changing patient demands for more streamlined patient services.

With three decades of experience in innovation for the customer experience, Noble can provide the tools to create a more personalized patient journey, helping improve patient acquisition and retention, driving high-value service line growth, and extending patient lifetime value.

The company’s Noble Contact Center solution was recently selected by healthcare providers CHRISTUS St. Vincent Hospital and Physicians Immediate Care to help improve their patient lifecycle management. The Noble Gamification solution was recently selected by Americollect, a leading servicer for patient revenue, to improve employee engagement.

Whether a hospital, medical group, or servicer specializing in medical accounts, health systems need to deliver consistent, positive patient experiences every time. Our ebook shows how the right tools can help you create a productive, connected and efficient healthcare services operation.

Healthcare contact centers, most often the first point of patient contact, are typically tasked with handling a wide range of functions. They answer for everything from call routing to scheduling appointments, triage, admissions, referrals and billing questions. Many struggle to meet all of these needs. Additional demands of the coronavirus pandemic and transitioning to an at-home workforce have tested their limits even further.

Hospital administrators in today’s healthcare environment are laser-focused on a top priority: Improving the patient experience. A recent survey indicated that 81% of hospital and health system executives identified improving the patient experience as a high priority for their organization. Good communication is essential to the patient experience and positive outcomes.

The use of fragmented contact center technologies can obstruct good communication, prevent efficiencies, and diminish patient satisfaction, undermining your investment in the systems and throwing up a roadblock in your path to improve patient care. A unified approach pays off for the enterprise, patients, and employees. Noble’s new “Enterprise Contact Center Strategies for Healthcare Organizations” ebook shows how creating a vibrant, integrated contact center technology framework can ultimately lead to an improved patient experience. It also provides opportunities to reduce IT costs, increase efficiencies, and improve revenue collection.

Noble’s powerful technology solutions for the Healthcare industry give you the tools to enhance agent productivity, save resources, improve appointment scheduling, increase payments on patient accounts, and improve the patient experience with more proactive service. Our robust suite of omnichannel contact center, workforce engagement, and analytics tools help you manage the entire patient lifecycle, from revenue management to relationship management.

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