HoduSoft, one of the leading UC providers in India, has introduced omnichannel contact center software for the e-commerce and retail sector.
HoduSoft, one of the leading Unified Communication providers in India, has introduced omnichannel contact center software for the e-commerce and retail sector.
Leveraging HoduCC omnichannel contact center software, e-commerce, and retail businesses can manage all customer communication across multiple channels, including phone, email, text, chat, and social media.
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The omnichannel contact center software helps businesses to streamline their customer service operations, enabling them to provide an improved customer experience and improved customer satisfaction. The software comes with a range of features, which include:
Predictive dialer
Skill-based routing
Automatic call distribution
WebRTC phone
Auto dialer
Multi-level IVR
Auto-attendant
WFH and hybrid work
Enterprise-grade security
Real-time analytics and reporting
Speaking on the launch of the omnichannel contact center software, Kartik Khambhati, co-founder and chief business development officer of HoduSoft, said, “At HoduSoft, we’re delighted to launch HoduCC omnichannel contact center software for the e-commerce and retail industry. Equipped with a range of sophisticated features, the software will enable e-tailers and retailers to provide seamless customer service and efficiently manage customer interactions across multiple channels and multiple touch points starting from while shopping to the billing process to the delivery or return of a product.”
“The software offers seamless integration with popular CRM and ERP solutions, which makes it feasible and cost-effective for all sizes of e-commerce and retail companies. To use this software, companies don’t have to make additional expenses on extra hardware and software. We are confident that this software will not only provide an enhanced customer experience and customer satisfaction but will also yield high ROI for businesses,” he added.
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