Digital.ai and BMC Collaborate to Empower Global Enterprises to Accelerate Innovation and Improve Customer Experience
Digital.ai, the creator of the industry’s first intelligent Value Stream Platform, announced a strategic alliance with BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, to provide an advanced, AI-driven change management and service desk analytics solution for customers of the BMC Helix ITSM solution. Leveraging the Digital.ai Value Stream Platform AI-powered analytics engine, the fully integrated solution helps ensure that organizations have the right information, in the right context, at the right time so they can make the best possible data-driven decisions for their business. This insight enables enterprises to keep pace with the accelerating speed of innovation while anticipating and avoiding disruptions that could adversely impact the customer experience.
“The combination of Digital.ai’s AI-powered analytics with the BMC Helix ITSM solution gives IT teams the advanced service and operational insights they need to meet the business’s requirements for speed, quality, and efficient change management,” said Ali Siddiqui, Chief Product Officer at BMC. “We are pleased to work with Digital.ai to bring this technology to our customers as they innovate and evolve into Autonomous Digital Enterprises.”
The inability to correlate siloed data has long been a blocker to solving complex IT problems. Historically, by the time IT has the data needed to make an informed decision, it is too late, and, in a lot of cases, decisions are made without having the complete analysis and data available.
Digital.ai’s AI-powered analytics engine, the heart of the Digital.ai Value Stream Platform, integrates data from a range of IT sources – including DevOps, ITSM, ITIM and APM tools. Machine Learning (ML) models then process the data through millions of permutations and combinations to predict issues and prevent systemic problems. This patented technology is deployed in weeks, not months, and empowers users across the organization by giving them the information they need when they need it, with interactive visualizations that support all types of analytics, from pre-configured dashboards to ad hoc queries.