Quorum Software (Quorum), the leader in digital transformation for the oil and gas industry, released the findings of its annual Customer Satisfaction Survey, which polled customers who use Quorum’s OGsys, Land On Demand, WellEZ or Production On Demand software. Overall, customers are very satisfied, with four in five stating they are likely to continue using the product they currently utilize from Quorum’s Software’s offerings.
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Additionally, customers were exceedingly pleased about the support they receive for each product, with more than 90% of respondents stating they are satisfied. The vast majority of customers emphasized satisfaction with high marks for their customer support representatives’ professionalism, timeliness, and product knowledge. Survey respondents went as far as stating that if they had a customer support position open at their company, 92% would be likely to hire their Quorum representative for it.
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“As the industry endures challenges on many fronts right now, it is critical for oil and gas companies to depend on software and services that enable efficient and productive operations,” said Gene Austin, CEO Quorum Software. “Support is just as important as the solutions we provide because it ensures our customers understand how to use the products to their fullest. We’re thrilled to see our customers satisfied with how Quorum delivers on both.”
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