Speech & Conversation Analytics

Group Elite receives double win for Innovative Verint/Salesforce Add-on and Services and Support Partner of the Year. Group Elite, a world leader in contact center services, was…
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Member Services Team Recognized for Superior Contact Center and Customer Experience Performance Demonstrating its dedication to providing members with a high-quality experience…
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Everyword Far-Field Voice Capture and Control Now Features Sensory for Custom Speech Recognition ArkX Laboratories, a leading provider of advanced far-field voice capture and speech…
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ChannelVision Magazine Recognizes Broadvoice b-hive Communicator Next-Generation, All-in-One Collaboration App ChannelVision Magazine has recognized Broadvoice®, a provider of hosted…
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7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services; announced today that it has received the "BPO of the Year" award at the CCW Excellence…
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Create a connected frontline workforce and enable them to expand their capacity to assist customers from anywhere in the store. Zello, a voice-first communication platform that…
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Customer Contact Week's (CCW) 2022 Excellence Awards names Invoca a finalist for Cloud-Based CX Solution of the Year, honoring SaaS solutions that help practitioners achieve their goal…
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ISI Infortel Select Call Detail Record (CDR) reporting and data analytics solution now available in the Webex App Hub. ISI, the leading provider of Call Detail Record (CDR) reporting…
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Lilt Is Recognized as a Representative Vendor in this 2022 report Lilt, the leading Global Experience (GX) platform, today announced that it has been identified as a Representative…
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Partnership will revolutionize outbound call-center operations worldwide Call Center Studio, a leader in multi-channel, scalable AI-powered software for call center operations, has…
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