Predictive Marketing

Research from Symphony RetailAI shows online grocery shoppers can add nearly 2% in additional total revenue for retailers Symphony RetailAI, a leading provider of end-to-end,…
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New customer expectation survey reveals consumers spend more with retail commerce brands that provide a tailored customer experience Gladly, the company that makes customer service…
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Summer 2022 product release bolsters capabilities in customer, employee, product, and brand experiences Alida, a leader in experience management, today delivered its Summer 2022…
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If given a choice to your customer between email, social media conversations, and Live Chats, she / he will most likely end up choosing Live Chat. Why? Because Live Chat is fast,…
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Insight and trends across telecom, mobile and cloud Tangoe, the leading technology expense and asset management solution for more than 20 years, has unveiled its new Market Trend…
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Study reveals clear variation in business performance for retailers who have implemented modern workforce management (WFM) technologies - retail "winners" with advanced WFM solutions…
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Why does a deeper understanding of the typical B2B sales funnel hold significance? Well, gauging the substance of this idea gets easier when we notice a string of recent stats in the…
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BOPIS, curbside pick-up and delivery of digital orders continue to shrink as retailers return to investing in processes and technologies that boost in-store performance…
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Retailers must offer quick, easy, and cheap returns or risk losing customers, according to nShift Customers expect a smooth, friction-free journey from the moment they visit a…
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85% say noise results in agents and customers wasting time repeating themselves 69% feel noise has a negative effect on their mental health and wellbeing The call…
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