Lead Distribution & Call Management

Truecaller, the leading global platform for verifying contacts and blocking unwanted communication has achieved a significant milestone by surpassing 300 million daily active users…
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Verint, The Customer Engagement Company, today announced it has earned co-sell ready status with Microsoft and that the Verint Open Contact Center as a Service (CCaaS) Platform™ will be…
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Includes Industry's First Generative AI "Ask Anything" Capability Specifically for Sales Gong, the Revenue Intelligence leader, today introduced Call Spotlight, a generative AI…
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8x8 Contact Center Customers Can Now Add Voice Self-Service Capabilities Via Open Beta Program 8x8, Inc., a leading integrated cloud contact center and unified communications…
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Customer Acquisition is the process of acquiring new customers. Investing in a customer acquisition strategy is substantial to attracting the right leads and improves your chances of…
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NovelVox has recently launched a pre-integrated case management solution for contact centers - designed to empower agents with a seamless, integrated experience without any external CTI…
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Next Generation Version Expands 8x8's Microsoft Teams Solution Portfolio, Providing Seamless User and Admin Experiences and Improved Performance 8x8, Inc., a leading integrated…
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Dstny Automate, the leading provider of Direct Routing solutions for Microsoft Teams, is excited to launch Call2Teams Go, the latest addition to their ecosystem of Direct Routing…
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Co-sponsored Research Reveals Trends on the Evolving Customer and Demands for More Personalized Experiences from Contact Centers Verint, The Customer Engagement Company, and Five9,…
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Discover more on how leading industry SaaS vendors are using generative AI to build stronger product capabilities while getting a lowdown on the latest in salestech; from Five9's newest…
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