Lead Distribution & Call Management

8x8, Inc., a leading integrated cloud contact center and unified communications platform provider, announced findings from its 2023 State of Conversational AI in the Contact Center…
Read More...

Innovator in lead intelligence continues investment in legal sector With phone calls remaining the top channel for new leads in the legal sector, it’s critical that firms are…
Read More...

When it comes to incorporating artificial intelligence into its platform, leading customer relationship management (CRM) and inbound marketing software, HubSpot, has been at the…
Read More...

As customer experience becomes central to company performance, enterprises turn to cloud solutions and service providers, ISG Provider Lens report says Changes in contact center…
Read More...

New offering brings cloud functionality and generative AI to on-premise contact centers Cresta, a leading provider of generative AI for modern contact centers, today announced that it…
Read More...

Adds two-way messaging capability to Salesforce for personalised, contextual communications to improve first contact resolution and customer engagement, and enhance Vonage Contact…
Read More...

Solution predicts agent churn with 80% accuracy, with expectations it will reach 90% in 2024 Intradiem, the leading provider of contact center automation solutions, is…
Read More...

When put to use correctly, AI can be useful in everything from content creation, and marketing, to predictive analysis; Artificial intelligence can be a powerful tool through it all.…
Read More...

Demonstrating continued rapid innovation, latest releases allow businesses to identify leads that convert and optimize call handling Today at HubSpot’s sales and marketing…
Read More...

The Integration Will Improve Customer Service via AI-driven Conversational Chat Automation Kore.ai, the world's leading enterprise conversational and generative AI platform and…
Read More...