Lead Distribution & Call Management

Call Box is thrilled to announce the release of an exciting new feature, Call Tags. This feature is set to transform the way healthcare practices and professionals manage their calls,…
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Enhanced solutions empower contact center leaders to turn data-driven decisions into better customer outcomes with AI Cresta, a leading provider of generative AI for intelligent…
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Businesses are grappling with increasing economic and competitive pressures, which has forced them to re-evaluate technology investments and even cut back on spend. Often, customer…
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77% of SMBs say phone calls are important to their team’s work—but 63% say they struggle to create and nurture meaningful customer relationships Aircall’s AI…
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JK Moving to join Talkdesk on stage to share how the company increased its sales conversion rate and reduced average handle time using the Talkdesk generative AI-powered contact…
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Native Capabilities Now Allow Contact Center Agents to Elevate Customer Interactions Directly to Video from 8x8 Agent Workspace 8x8, Inc., a leading integrated cloud contact…
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New Capabilities Include Automation, Security, and Distinct Multilingual Functionality to Further Support Zoom Contact Center Customers CommunityWFM, one of the premier contact…
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The pet food supplier saw an immediate drop in the amount of time spent answering customer inquiries, allowing the brand’s consumer care team to focus on high-priority…
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There’s a good reason why average handle time (AHT) is a top KPI for contact centers: shorter call times show respect for the customer’s time and give agents more bandwidth for…
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As the attendees in an event are tucked in, the biggest challenge for event organizers is to keep them engaged. And, in the age of endless webinar invitations, it is overwhelming for…
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