Lead Distribution & Call Management

One of the most critical components of sales and marketing is lead generation. In recent years, the rise of AI has revolutionized the way the lead generation process is executed.…
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The dynamics of working in a B2B-focused organization are very different from those involved in B2C sales. Selling services or products to other businesses is extremely tough. The…
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Customer service is the top-most priority for companies today. To cater to the queries of their customers, businesses use either call centers, contact centers, or both. And the chances…
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Results from respondents note critical success factors including cloud migration, knowledge management, voice to digital mix, and conversational intelligence TTEC Holdings Inc., a…
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HGS Agent X™ 23 release unlocks the ability of contact center agents to be more effective by utilizing AI to turn conversations into data and extract insights that lay the…
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MetTel, a digital transformation and communications leader, is partnering with Talkdesk®, to integrate groundbreaking GenAI features from Talkdesk into MetTel's portfolio. This…
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Solidifies Leadership Position in Call Center Quality Assurance and Workforce Engagement evaluagent, a global leader in contact center quality assurance and performance improvement…
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With integrated simulation training and call analysis, customer care leaders can connect immersive learning and agent assessment to foster continuous skills improvement Zenarate, the…
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Cross-Portfolio Solution Enables Retailers to Deal with Common Challenges for Superior Customer Response 8x8, Inc., a leading integrated cloud contact center and unified…
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Marketing and sales has undergone a complete revolution in the last few years, thanks to digital mediums. While some of the strategies from the olden times are still around, the world…
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