SalesTech Star

Retailers Bracing For The Next Pandemic – Returns!

With current challenges in the reverse logistics market, GFS has partneted with ZigZag and their cutting edge technology, to launch a new returns solution – GFS Global Returns Pro. GFS powers delivery for growing B2B and B2C eCommerce retailers worldwide, providing multi-carrier services, technology and expertise to manage the entire logistical process, all the way from checkout to doorstep.

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The service aimed at SMEs and larger online retailers, packages together the global technology platform with 200+ multi-carrier services, backed by the expertise of GFS, into a single solution. It gives customers a fast and time-efficient way to request a return in less than a minute, and enables retailers to cut the cost of returns by up to 40%. The portal can also be deployed in just 1-2 days with a simple flat monthly fee.

Neil Cotty, CEO for GFS comments: “Until now, only the largest global retailers have had access to the tools and resources to master the returns challenge. GFS Global Returns Pro will level the playing field by offering small and larger retailers a fast and affordable solution to simplify returns and give customers a high-end returns experience without the high-end cost.”

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GFS Global Returns Pro is launching at the perfect time. Online retailers continue to battle rising return rates of over 50% and cost the UK more than £60bn per year. Returns also cause a huge dent in the bottom line because stock becomes tied up and handling costs are high. Returns have also become a high priority for the consumer too.

According to recent research by UPS, 79% of consumers check the returns policy before making a final purchase decision, leading to 1 in 2 purchases being abandoned at checkout because they did not like the retailer’s returns policy. In recent months, lockdown has caused a sharp shift from high street to online shopping as many are left with no option but to shop online – and as online spending grows, so does the problem of returns.

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