As part of the Zingtree channel of best-in-class technology providers, AVANT now has the additional capacity to provide contact center productivity solutions.
Zingtree, a conversational workflow software that turns every contact center agent into an expert, announced it is partnering with Avant Communications (AVANT), the nation’s premier Technology Services Distributor. The addition of AVANT as Zingtree’s newest channel partner further expands the company’s global impact as it works to elevate contact center agent productivity around the world.
Zingtree improves customer experiences with industry-leading technology solutions that advance agent productivity through conversational workflows designed for contact center operations. A company’s newest agents sound like veteran team members with workflows that guide them through key processes in real-time. Measurable results from implementing Zingtree’s conversational workflow software include faster new hire ramp time, call handle times, improved agent performance, and de-risking the migration to cloud.
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“AVANT is proud to partner with Zingtree to offer our clients around the world innovative software solutions designed to help improve call center operations.”
— Brent Wilford, Senior Director of CX & Unified Communications
“AVANT is proud to partner with Zingtree to offer our clients around the world innovative software solutions designed to help improve call center operations,” said Brent Wilford, Senior Director of CX & Unified Communications, Avant Communications. “Today’s savvy customers expect high quality customer service each time they contact a brand, and ensuring contact center agents have the information they need at their fingerprints helps them deliver on that promise.”
Zingtree’s clients use its conversational workflow software to create and implement agent scripting & workflows designed to improve customer engagement and customer self-help tools that improve timeliness, enhance customer engagement and reduce support tickets. The software’s no-code authoring tool allows customer support teams to build and publish conversational workflows in real time without IT support. Powered by Zingtree’s innovative DecisionEngine™, the conversational workflows are built on sophisticated logic that deliver the right answer at the right time to support complex customer engagements. In addition, automation and advanced reporting tools help teams optimize workflows and manage performance.
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“We are excited to offer our clients Zingtree’s innovative call center support tools that help improve customer engagement and agent productivity,” said Ty Mayberry, Global Connectivity and Cloud Consulting Leader, CDW, an AVANT sub-agent. “Many clients with large call center teams struggle with high turnover, which can impact the readiness of its workforce for complex calls. With Zingtree, every agent is an expert and ramped up quickly.”
With a robust business services portfolio, AVANT helps its partners solve complex technology challenges with market-leading solutions and a comprehensive selection of providers for UCaaS, CCaaS, cloud, colocation, connectivity, security, and more. As part of the Zingtree channel of best-in-class technology providers, AVANT now has the additional capacity to provide contact center productivity solutions.