UCaaS Provider Enables Small and Mid-Market Businesses to Automate Call Data Sharing and Simplify Workflows
Broadvoice®, a provider of hosted voice, unified communications as a service (UCaaS), omnichannel contact center as a service (CCaaS) and SIP Trunking services for small and mid-market businesses, announced today that the Broadvoice b-hive unified communications platform now supports Zapier no-code integrations and Webhooks for data sharing and workflow automation.
Using Zapier and Webhooks integrations, Broadvoice customers can leverage valuable b-hive call data across multiple platforms, apps and tools without the need for programming. Benefits for small and mid-market companies include:
- Saving time by automating repetitive tasks.
- Improving data accuracy and consistency across platforms.
- Doing more work with less staff.
“The addition of Zapier and Webhooks enables Broadvoice customers to instantly share information generated by the b-hive platform with other business applications, with no coding required,” said Broadvoice Chief Product Officer George Mitsopoulos. “These enhancements advance our mission of empowering small and mid-market customers to simplify their processes and grow their businesses.”
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Zapier Integration
Zapier is an application programming interface (API) that automates tasks and information sharing between applications. Zapier connects more than 5,000 apps using customized automation workflows.
Using Zapier, Broadvoice b-hive customers can create and execute workflows automatically, saving time and increasing the efficiency of collecting and transferring data. For example, when a business connects Broadvoice b-hive to a CRM platform, anytime a customer calls, their contact information is automatically pushed to the appropriate sales team member for follow-up.
The Zapier integration is available for Broadvoice b-hive pro accounts and requires a Zapier account. Pro users can customize Broadvoice Zapier Integration at the account and user levels.
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Webhooks Integration
Broadvoice b-hive also supports Webhooks, which are similar to APIs but much simpler. While APIs poll b-hive for call data when another app needs the information, Webhooks automatically push b-hive call data to the app that needs it.
For example, a business can use Webhooks to automatically send Broadvoice b-hive call recordings to a designated online storage location to meet regulatory compliance requirements.
Webhooks are included for all b-hive seats at no extra cost and are customizable at the account level.