Blue Yonder's Order Management (OMS) solutions are microservice-based, API-first and cloud native, providing a consolidated and scalable foundation to drive incremental sales and…
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Brands can improve consumer experience by leveraging personalization and empathy from agents in digital interactions In recognition of this year’s Customer Service Week, Conduent…
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As the apparel industry sought to regain its footing from a disastrous 2020, retailers with investments in digital technologies prior to or early in the pandemic fared far better…
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Paid search spending was buoyed by commerce advertisers, Retail Media grew with the expansion of publishers, and social media ad prices were a key factor in spending growth Kenshoo, a…
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Presenting new insights from CX leaders on 2021 priorities, the survey shows that 79 percent believe agents are performing as well as or better from home NICE (Nasdaq:…
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New tool offers insights from data aggregated across the leading experience optimization platform’s customer base, which includes 200M+ monthly unique users. Dynamic Yield, the…
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Annual NICE inContact CX Transformation Benchmark finds more businesses offering chat and text, stronger preference for offering self-service channels including chatbots…
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Despite ongoing turbulence of COVID-19, many brands are doubling down on their investment in social media ad spend, according to new Q3 2020 Social Media Trends Report Socialbakers,…
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Sabio Group unveiled the findings of its latest market survey that highlights how the COVID crisis has led to a period of pivotal change for businesses, employees and consumers. Driven…
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SmarterHQ announced the launch of Smarter Predictions, allowing marketers to execute machine learning and modeled campaigns across all of their data and communication channels. “Our…
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