Many factors influence whether your customers thrive with your solution and stick with you long enough to generate a strong return on your acquisition costs. However, few of these…
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New data reveals that 90% of B2C marketing and sales leaders cite team alignment as key to growth, yet only 10% actually achieve it. Invoca, the leader in revenue execution platforms,…
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The New Omnichannel Experience Will Support Email and Webchat in a One-screen Microsoft Teams Contact Center Built in Azure AudioCodes has added support for digital interactions…
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The Voca Conversational Interaction Center (CIC) Secures Top Honors in the 2024 CX Awards, Winning the Best Microsoft Teams Contact Center Solution AudioCodes Voca CIC is…
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Report from a leading independent research firm highlights the importance of connecting marketing, sales, and contact centers to drive revenue performance Invoca announced it has been…
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Accenture has entered into an agreement to acquire management consultancy Vocatus, which uses behavioral economics modeling to develop pricing strategies and sales concepts…
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New Invoca report sheds light on the state of AI in marketing, which finds 93% of marketers report expert or advanced-level AI knowledge. Invoca, the leader in Conversation…
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The Quadrant Knowledge Solutions SPARK Matrix provides competitive analysis & ranking of the leading Voice of the Customer (VoC) vendors. SANDSIV with its comprehensive…
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Revolutionizing Customer Experience Management with Innovative and Cost-Effective Solutions SANDSIV, the unrivaled innovation leader in Customer Experience Management (CXM) and Voice…
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New report finds that contact center turnover is high, agent job satisfaction directly impacts customer satisfaction, and AI and conversation intelligence are underutilized – although…
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