New report finds that contact center turnover is high, agent job satisfaction directly impacts customer satisfaction, and AI and conversation intelligence are underutilized – although…
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Breakthrough PreSense product fuels contact centers with real-time data for unmatched customer experiences, faster resolutions, and heightened satisfaction. Customers enjoy improved…
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Strategic acquisition delivers insights from customer feedback to improve customer satisfaction, agent engagement and brand reputation Cyara, the leading AI-led Customer Experience…
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-New and expanded customers include Subaru of America, Inc., Humana, Inc., Terminix Service, Inc., BJC Healthcare, CK Franchising, Inc., Sylvan Learning -Company raised $83 million …
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BDR.ai Partners with Vocodia to Help Contact Centers Leverage AI to Qualify Leads Like a Machine BDR.ai, a leading sales automation and artificial intelligence platform, is excited to…
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ketteQ, a global leader in supply chain planning and control tower solutions, has raised $9 million in Series A funding, led by Vocap Partners with co-investment from Circadian…
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The report evaluates 15 leading solution providers who surface insights from first-party conversational data Invoca named the top solution on "Conversational Intelligence…
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The nation’s leading think tank for the parcel delivery industry, announced its partnership with consultancy firm, Envision Strategy, to streamline solutions for ThinkISP…
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Simmons to advance Nuvocargo’s platform transforming global commerce and trade Nuvocargo, the first all-in-one digital platform focused on U.S.-Mexico cross-border trade, announced…
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The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Voice of the Customer (VoC) vendors.   Concentrix, with its…
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