Sitel Group Launches New EXP+™ To Simplify Delivery Of End-To-End Customer Experience Services
Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced the launch of EXP+™, its Enterprise Experience Platform, a flexible solution with complete cloud capability that is designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction.
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EXP+ offers integrated and vertical-specific solutions tailored to clients’ specific needs, including performance management, chat, email, voice-based contact center solutions, digital transformation, automation, data-driven insights and CX consulting.
“At Sitel Group, experience is what we do. We have spent 35+ years delivering exceptional and impactful experiences for the brands we support and dedicating ourselves to delivering exceptional associate experiences through programs like Sitel MAX,” said Martin Wilkinson-Brown, Chief Marketing Officer, Sitel Group. “With EXP+, we are redefining CX delivery through our robust digital solutions and human-oriented services defined under four connected product families – Empower, Engage, Explore and Evolve. Within this ecosystem, elements work together seamlessly to continuously improve our clients’ CX delivery, drive more efficiency and create greater business value.”
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While each solution within the EXP+ platform delivers value as a standalone product, the exponential power of the platform is revealed when multiple solutions work together tailored to our clients’ CX goals. EXP+ solutions integrate seamlessly, sharing information, eliminating data silos and creating momentum across CX delivery. This flexible integration propels CX strategies forward, generating maximum impact and minimal effort needed with every addition. The EXP+ platform is built around four powerful product families that combine to deliver leading-edge end-to-end CX:
- EXP+ Empower – Empowering people to deliver superior CX through award-winning associate experiences from talent selection and onboarding to coaching and training solutions.
- EXP+ Engage – Engaging consumers with your brand through customer-centric technologies combined with the power of human connections.
- EXP+ Explore – Exploring the power of AI-enabled analytics and consulting services to uncover opportunities that reimagine your CX.
- EXP+ Evolve – Evolving your CX to the next level through intelligent self-service and automation.
“Sitel Group’s expertise, depth of understanding and CX know-how, combined with advanced digital solutions and a seamless integration of our products is what differentiates our platform,” said Ryan Maund, Chief Product & Innovation Officer, Sitel Group. “EXP+ is a solution that’s always a step ahead of the technology it is built upon because it has been assembled using our own intellectual property and deep human understanding of the industry. This intimate knowledge of the business allows us to drive iterative improvements, resulting in fast ramp-up times and immediate value for brands, all while delivering a competitive advantage through our AI-enabled data and analytics solutions.”
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