Outreach Announces “Outreach Kaia,” Real-Time Knowledge AI Assistant Which Helps Customer-Facing Reps Sell Smarter and Close Deals Faster
Outreach Kaia uses artificial intelligence to make sales engagement more efficient and productive for enterprises and fast-growth companies
Outreach, the number one sales engagement platform, announced Outreach Kaia (Knowledge AI Assistant), a revolutionary real-time, voice-enabled knowledge assistant powered by artificial intelligence (AI) that makes every sales rep more effective and every customer conversation more productive. The new product was unveiled today at Outreach’s flagship event, the Unleash Virtual Summit 2020, before an audience of over 10,000 sales professionals.
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Outreach Kaia brings together intelligent sales enablement, advanced automation that streamlines tasks, and out-of-the-box capabilities that help sales reps conduct productive meetings and execute the perfect follow up.
“I’ve been waiting five years for Outreach Kaia. This is the most powerful tool to be introduced in the sales industry in a long time, and we are very excited to be bringing the next generation of sales technology to life,” said Manny Medina, CEO of Outreach. “Now more than ever, sales teams need Outreach Kaia — especially when so many of them are working remotely. Outreach Kaia’s ability to surface real-time information exactly when a sales rep needs it during a live conversation is powerful.
“Imagine you’re on a sales call and someone asks you a question about your product or your competitor’s pricing and you don’t know the answer. Well, Outreach Kaia will automatically pull up the information you need – in real-time.
“This level of intelligent assistance will make sales teams productive immediately. Outreach already drives a nearly 5x return for our customers. Now, with Outreach Kaia we expect that ROI to soar.”
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Outreach Kaia keeps sales deals moving. It reduces the need for follow-up that can slow down a deal cycle — helping sales reps stay organized and focused during meetings and makes sure nothing falls through the cracks. Key features include:
- Web conferencing integration: Outreach Kaia is integrated into Zoom, a leading online conferencing solution, and includes support for video recording with screen share. Additional conferencing partners are planned in the future.
- Real-time call recording and transcription: Sub-second call recording and speech-to-text transcription accurately capture the sales conversation as it happens. Transcriptions can be searched or reviewed after the call for training and coaching.
- Flashcards: Questions raised by a prospect during the meeting are answered by Outreach Kaia with prompt, on-screen Content Cards.
- Content Cards provide information on topics such as product specifications and competitor comparisons, so sales reps can provide smart and timely answers to customer questions.
- People Cards provide the sales rep with real-time knowledge about stakeholders that may be involved in the sales cycle
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