Talkdesk Announces Flexible Deployment and Guardian to Securely Shift to Work-From-Home Solutions and Address Business Continuity Needs

Talkdesk, the cloud contact center for innovative enterprises, announced a suite of products and features to enable a swift, seamless and secure transition to Talkdesk cloud contact center solutions. Talkdesk Flexible Deployment™ offers companies an easy path to adaptability and business continuity; especially crucial in crisis scenarios. Paired with Talkdesk Guardian™, organizations can be confident in the security of valuable customer data throughout the transition to cloud, and beyond.

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.@Talkdesk announces Flexible Deployment and Guardian to securely shift to work-from-home solutions. Talkdesk addresses business continuity needs due to the #coronavirus with flexible cloud deployment and security options https://bit.ly/3bBv3eH

Given the rapidly-changing business environment brought on by the coronavirus (COVID-19) outbreak, customer needs and contact center volumes are shifting quickly and drastically. Agility in business, specifically customer service, is more important than ever. For brands to successfully navigate the COVID-19 crisis, contact centers must be equipped with the proper tools and technology to facilitate quick, easy and secure transition to the cloud.

“Talkdesk understands that digital transformation through cloud migration is best enabled with flexibility and security built into the entire solution, from architecture to platform to applications,” said Tiago Paiva, chief executive officer, Talkdesk. “Only Talkdesk offers this level of flexible deployment capabilities and allows customers to strategically select and customize a phased migration, eliminating disruptions that accompany forklift, “rip and replace” migrations to new enterprise software.”

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Talkdesk’s cloud-native and microservices-based platform is built to offer ultimate flexibility with a variety of deployment options for contact centers. The Talkdesk Flexible Deployment model consists of xConnect, Boost, Hybrid Cloud, Regional Cloud and Select Cloud.

• xConnect™ provides the benefits of a leading, cloud-native contact center while offering companies the flexibility to maintain preferred carrier relationships and existing telephony infrastructure.
• Boost™ enables enterprises, customer service providers and Business Process Outsourcing (BPO) companies to move agents to the cloud in 15 days or less, in a risk-free deployment that protects legacy ACD investments. Talkdesk is continuing its offer of three months of free access to Talkdesk Boost for business continuity to help companies accelerate the support of remote, work-from-home contact center staff.
• Hybrid Cloud combines the full advantage of Talkdesk’s innovative and powerful multi-tenant public cloud solution while adhering to specific internal security and IT requirements through the private cloud.
• Regional Cloud allows companies to select an optimal cloud location to remain compliant with local or industry data regulations and customer requirements.
• Select Cloud offers a simple, end-to-end cloud-native contact center integrated with a brand’s preferred cloud infrastructure provider.

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