Industry Cultural Resistance is Biggest Enemy of Automation, Says New IQPC Survey

The Future of AI: Opportunities, Trends and Challenges that Will Reshape Enterprise

While customers perceive that artificial intelligence (AI) will allow brands to deliver what they want when they want it, there remains a widespread lack of understanding among enterprises of the potential benefits for AI to solve real-world business problems. The biggest corporate challenge to implementing an intelligent business strategy is cultural resistance (49%), according to a new research report, “AI2020: The Global State of Intelligent Enterprise” by IQPC’s Intelligent Automation Network.

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Very few (less than 5%) of the 430 respondents surveyed have established an intelligent enterprise (IE) and nearly 35% either hadn’t begun or had no plans to establish IE technologies such as AI and intelligent automation. However, the survey found that more than half (54%) hope to have IE established by 2020.

The report found that there remains a widespread lack of understanding of the potential benefits for artificial intelligence to solve real-world business problems. However, nearly half (47%) of survey respondents felt that the most significant impact AI and IE tools will have on their business is helping them stay ahead of the competition. The focus to date has largely been on adopting AI as a technology rather than applying AI as a tool to solve existing problems.

“AI promises a world of insights, analytics and business smarts,” says Geena Monaco, Content Manager, Intelligent Automation Week. Geena added, “Sectors such as banking and financial services, defense and retail are already reaping the benefits as early adopters of AI.”

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