Responsive Fall 2024 Release Debuts Latest Wave of AI Innovations, Empowering Revenue Teams with Instant Access to Winning Responses
Responsive AI helps companies like JAGGAER achieve 15X ROI and slash time on manual content updates by 50%
Responsive, the leader in AI-powered Strategic Response Management (SRM) software, announced powerful updates to Responsive AI as part of the company’s annual customer conference, Responsive Summit24. Customer-facing teams can now harness advanced GenAI capabilities to generate first drafts of entire proposals in minutes and leverage trusted information to confidently answer ad hoc questions in real time. These capabilities help companies win more business by improving the speed and quality of responses to bids, assessments, and ad hoc questions to sales and other teams.
“Immediate access to our validated content has been a game changer for us. Speed, accuracy, and the ability for our sellers to address deal-impacting questions in a timely manner contributes to better client experiences and efficiency across the organization.”
Not only are the volume and complexity of RFPs and other information requests increasing but responses are also growing in importance when it comes to revenue generation, with bid and proposal teams now touching nearly half of a company’s revenue. Over the last 18 months, more than 20% of Responsive customers have adopted its GenAI capabilities. For instance, by using Responsive AI, JAGGAER was able to increase win rates by double-digits and realize significant ROI within three months. The latest wave of AI advancements extends the power of Responsive AI across the entire platform and portfolio of solutions, accelerating every stage of the opportunity lifecycle, from qualifying bids to winning more of them.
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“The value our teams are seeing by using Responsive’s Ask application is that we can generate answers to questions from our own approved content library, or pull content from approved websites as well,” said Damaris Medina, Senior Technical Writer at Acquia. “Immediate access to our validated content has been a game changer for us. Speed, accuracy, and the ability for our sellers to address deal-impacting questions in a timely manner contributes to better client experiences and efficiency across the organization.”
AI enhancements to the Responsive Platform announced include:
- AI-generated first drafts: Customers can now tackle entire bids, questionnaires, and assessments in record time, generating a first draft with personalized responses. These responses are tailored based on upfront prompts that can specify tone, style, and other preferences.
- Ask: Revenue-generating teams can have Q&A-style conversations with Ask to get AI-guided answers to deal-impacting questions, drawing from trusted organizational knowledge and approved external websites. Given the vetted nature of the content, teams can turn to Ask for fingertip access to answers to ad hoc questions for time sensitive calls, emails or direct messages. Natural language prompts make Ask simple to use and clear citations give users confidence in the accuracy of the responses.
- AI-automated Word import (available in beta): Responsive AI makes it easy for users to import unstructured Word documents, automatically identifying the questions and sections that need to be addressed, and eliminating a manual, labor-intensive process.
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“Responsive AI is getting a significant upgrade,” said AJ Sunder, Chief Product Officer at Responsive. “With our enhanced GenAI capabilities, customers can now generate tailored first drafts in minutes, allowing them to respond to bids and questionnaires with unprecedented levels of accuracy, speed, and personalization. And now with the introduction of Ask, field teams will have real-time access to curated organizational knowledge, enabling them to self-service customer inquiries and close opportunities faster.”
Responsive announces new Confluence integration
In addition to these AI enhancements, Responsive also rolled out an out-of-the-box connector for Confluence by Atlassian, a leading provider of team collaboration software. The integration provides seamless access to knowledge within Confluence for responses — without leaving the Responsive Platform.
These new capabilities are available starting . Read more in our blog or request a demo to see Responsive AI in action.
Additional Responsive momentum highlights
In addition to these solution enhancements, Responsive is continuing to see strong business momentum including the following developments this past quarter:
- Appointed Shankha Sen as the company’s first CFO
- Published the 2024 State of Strategic Response Management report in partnership with APMP
- Added Nick Mehta, CEO of Gainsight to the Responsive Advisory Board
- Ranked #8 in the GeekWire 200 for Pacific Northwest startups
