Narvar, the pioneer in post-purchase customer experience, announced it has partnered with Fillogic, the logistics-as-a-service platform for retail, to help retailers and brands simplify and expedite product returns. The partnership will leverage the combination of Narvar’s end-to-end returns management solution and the Fillogic Hub Network as well as Fillogic’s proprietary, state-of-the-art sortation and segmentation technology.
Narvar makes product returns and exchanges easier and more convenient for shoppers by providing 200,000+ locations, where they can drop off merchandise. Fillogic helps retailers improve service levels, reduce costs and emissions, and optimize asset utilization through strategically located, tech-enabled distribution hubs at shopping centers and other properties.
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Under the new partnership, Fillogic will be able to pick up merchandise from Narvar drop-off locations to aggregate and intelligently sort packages for efficient, consolidated pickup and delivery in the middle and final mile, helping retailers get returned inventory back in stock 70% faster than normal. Fillogic’s Delivery Marketplace, a proprietary multicarrier network and sortation and segmentation solution, helps retailers save up to 65% in time and costs on transportation while reducing carbon emissions by up to 80%.
“Narvar and Fillogic share a common goal—helping retailers and brands streamline the returns process and build stronger lifelong customer relationships,” said Michael Haswell, Vice President of Global Partnerships at Narvar. “We look forward to working closely with the Fillogic team to develop further innovations that benefit our joint brand customers and we’re excited about what the future of this partnership holds.”
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Fillogic’s localized logistics network and Narvar’s post-purchase platform enable retailers to better serve customers who need to return or exchange merchandise. This partnership will make it easy for shoppers to find a convenient Narvar drop-off location and Fillogic’s platform will ensure that each item is efficiently shipped to where it is most needed in retailers’ network, whether that’s a store or a fulfillment facility.
“Narvar specializes in creating the best possible post-purchase experience for retailers and their customers, which made our decision to partner with the company easy,” said Bill Thayer, Co-founder and CEO at Fillogic. “As demand for our platform’s returns and reverse logistics capabilities continued to grow, it was important for us to work with a partner with the scale and ability to meet the needs of retailers. When it comes to unlocking new revenue opportunities and operational efficiencies by sustainably optimizing the returns process, Narvar is the perfect partner for us.”
