Exacom & CentralSquare Launch First-Of-Its-Kind Data Convergence Integration
CAD users can now directly access audio from their recorder from the CAD system via an integration between Exacom and CentralSquare. As a result of this enhancement, CAD reports can be compiled more quickly and with superior accuracy. Users will spend less time searching for recordings related to a record. It also reduces some of the guesswork by allowing users to more easily construct incidents after the fact.
With most CAD platforms and logging recorders, users who need to access audio regarding a specific incident must pull up the CAD report, and then do a manual search of their recorder to find related audio records. It’s easy for records to get overlooked with this method, and it requires using multiple pieces of software across multiple windows. It’s an inefficient way to pull records and can cost emergency communication centers and dispatchers valuable resources.
“Our partnership with Exacom gives our public safety customers seamless access to more information quicker and with minimal effort, which means more time focusing on what matters,” said Dara Brenner, Chief Product Officer at CentralSquare.
In addition to Exacom pushing information into the CentralSquare’s CAD platforms, the HindSight recorder can also receive information from these systems. The HindSight recorder gets information from the CAD system about an incident, including info on the phone call, call-taker position, dispatch response, when units were cleared from an incident, and when an incident was closed. That incident number for 911 calls gets added into transmission recordings for radio unit IDs. This allows users to quickly locate incident records within HindSight.
“We’re committed to investing in new solutions that provide powerful data to help our customers build safer communities,” said Dara Brenner, Chief Product Officer at CentralSquare. “Our partnership with Exacom gives our public safety customers seamless access to more information quicker and with minimal effort, which means more time focusing on what matters.”
“This effort is a long-time coming for customers,” said Exacom President & CEO Al Brisard. “In Exacom’s pursuit of streamlining emergency response for our customers, we strive to not just get multimedia recorded but to also get that multimedia out of the recorder in a way that is meaningful and actionable. We’re also aware of how understaffed many emergency centers are; we’re expecting this integration will save them valuable resources.”
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CentralSquare is the first CAD company to leverage Exacom’s HindSight Application Programming Interface (HSAPI), which was released last year. The API allows other software vendors to extend the capabilities of their CAD, PSAP/call-taking, analytics, or Business Intelligence (BI) platforms to utilize the audio, screen video, text/SMS, and metadata that is captured within the Exacom recording platform.
This integration is the first-ever of its kind between a CAD and recording vendor, marking an important data convergence milestone. The two companies developed this integration with the help of mutual customers.
