Guest-screening and verification provider Autohost announced a strategic partnership with Operto, a leading property automation provider for hotels and vacation rentals. The partnership creates a secure and scalable integrated solution that enables operators to automate and protect their business operations while delivering a contactless digital guest experience.

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In the wake of COVID-19, the hospitality industry has seen an increased demand for digital check-ins and technology-enabled stays. According to Operto’s latest State Of Tech-Enabled Stays report, nearly 50 per cent of guests either expect or prefer a contactless check-in option. As the industry transitions to digital-first interactions, operators have to deal with an increased risk of incidents, including parties, fraudulent bookings and other criminal activity such as human and sex trafficking.

The combined solution from Operto and Autohost helps solve these challenges for guests and operators. Prior to check-in, Autohost sends the guest through a secure online guest portal where they’re prompted to provide the necessary information to validate their identity, just like passengers with airlines. Based on the information provided, Autohost verifies or flags the reservation, alerting the operator of any suspicious details that may pose a risk or have the potential to result in an incident.

Once verified, the guest is automatically provided access to Operto’s digital guest experience, allowing them to manage their stay with contactless checkout, housekeeping requests and control over their property’s smart devices, including thermostat and smart locks.

This industry-first integration creates a seamless digital experience for guests, reducing unnecessary face-to-face interactions while keeping guests and operators safe throughout the stay.

“Since COVID-19 flipped the hospitality industry on its head, operators have been searching for solutions to meet growing traveller expectations, while making sure their properties, businesses and communities are protected,” said Roy Firestein, CEO of Autohost. “Operto and Autohost are the perfect combination of solutions to make this a reality. That’s why this partnership makes so much sense.”

“Hotels and short-term rental operators are looking for ways to improve automation and create world-class guest experiences,” said Steve Davis, CEO of Operto Guest Technologies. “The Operto Connect platform provides operators with the necessary solution to deliver contactless and personalized stays while the partnership with Autohost secures the check-in process, giving operators confidence in the security of their guests and properties.”

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