New Report Highlights the Challenges of Engaging Deskless Workers at Brick-and-Mortar Businesses
Digital signage and in-location experience solutions provider Raydiant has released the findings from their State of Deskless Work 2021 Report.
On August 7, Raydiant surveyed 600 American brick-and-mortar workers who identified as non-desk employees that do not work at a desk the majority of the time.
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Bobby Marhamat, CEO of Raydiant, said: “Every smart company is focused on improving the customer experience but many are forgetting that these efforts must first begin with engaging the workers who directly engage with customers. A memorable customer experience begins with engaged employees.”
Key Findings:
- Only 41% of deskless workers are highly engaged in their work.
- 28% said their engagement has decreased over the past 12 months.
- 45% of workers do not have a company email they regularly check.
- 39% say they are seeing more coworker turnover than ever.
- 34% of workers are using 16 or more digital tools and platforms in their day-to-day work.
- 41% believe they are not provided the tools they need to succeed in their job.
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