How is salestech and sales automation set to evolve through 2025? Find out what the experts say from this week’s salestech highlights:
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SalesTech Quote-of-the-Week!
Sales managers and their teams deal with a large volume of customer data and interactions in their day-to-day work. Capturing customer meeting notes in customer relationship management (CRM) systems such as Salesforce can be incredibly time-consuming and prone to missing information. This work takes them away from other important work, such as finding new sales leads or giving customers their full attention.
– Satish Shenoy, Regional VP of Technology Alliances at SS&C Blue Prism
SalesTech Quote-of-the-Week!
Nutshell CRM
Nutshell provides an all-in-one growth software featuring CRM, email marketing, and contact management to help sales teams close more deals.
Top SalesTech News of the Week: 20th to 24th Jan 2025
- StructuredWeb Secures $30 Million From Invictus Growth Partners to Drive AI-Enabled Channel Sales and Marketing
- Cinareo Raises $1M to Revolutionize Capacity Planning in Contact Centers
- Creatio Partners with Big Sister AI to Further Transform Sales Team Productivity with AI-Driven Solutions
SalesTech Interview-of-the-Week!
With the challenges facing today’s contact centers, we need to address every level of the ecosystem. Agents need coaching and support to encourage growth within their roles, while also eliminating mundane tasks to reduce levels of burnout and turnover. Managers need better oversight to build and sustain high-performing teams. Investment in the experiences of contact center agents and managers is key to delivering a positive customer experience. When agents thrive, happy customers follow.
– Fabrice Della Mea, Vice President of Product Management at Dialpad
Top Sales and SalesTech Articles on Sales Automation, Ecommerce Growth Tips and more!
- The 4th Tier Model: Winning Gen Z in Alcohol Ecommerce
- The Rise of Sales Automation in Non-Traditional Industries
- Sales Automation for a Dynamic Market: Scaling Flexibility Without Losing Control
- Sales Automation Essentials: Tools That Streamline Workflows and Enhance Buyer Experience
Episode 220: Customer Success Tips for B2B with Rachel Sherriff, Chief Customer Officer at Recurly
Episode 219: The State of Al and AdTech: with Oz Etzioni, CEO and Co-founder of Clinch
Episode 218: The Evolving MarTech and SalesTech Ecosystem: with Rony Vexelman, VP Marketing at Optimove
