From insights on the future of CCaaS and how its enabling better customer service to Khoros’s latest generative AI powered platform: catch the latest in salestech from this week’s highlights:
SalesTech Quote-of-the-Week!
The future of CCaaS is bright. By improving the latency and reliability of AI-based CCaaS solutions, we increase the quality of customer service and agent experience. Better routing chatbot mechanisms mean fewer live agent calls. Fewer live agent calls mean a more personalized customer experience and fewer frustrating, low-level questions for your human agents. It’s truly a win-win scenario.
Top SalesTech News of the Week: 08th to 12th April
- Cresta Unveils New Advancements That Drive Powerful Business Outcomes
- GTM Buddy Raises $8 Million Series A to Fix “Leaky” B2B Sales Funnels
- Rally UXR Raises $8.8m Seed Round to Continue Connecting Teams With Their Users in Meaningful Ways Through Research
- Clari Joins Forces with Deloitte Digital to Help B2B Companies Achieve Revenue Precision
- Khoros Unveils A Generative AI-Powered Platform That Will Revolutionize Self-Service Customer Care
SalesTech QnA with the Expert
Leveraging the innovative ethos inherent to startups, there exists an opportunity to introduce customers to novel business methodologies, fostering mutual growth. Also, nurturing a culture of continuous learning and adaptability is essential. Startups operate in dynamic environments where market conditions and customer preferences can rapidly evolve. Encouraging teams to stay agile, embrace change, and continuously refine their strategies ensures relevance and competitiveness in the market landscape. –Puneet Arora, Global President, Yellow.ai
Top Sales and SalesTech Articles on Sales Intelligence, Contact Centers and AI…
- Healthcare and Life Sciences Industries Are Looking to AI and Automation to Boost Growth and Productivity
- How contact centers can leverage AI for frustration-free customer service
- Extracting Sales Intelligence from Hidden Data Points
- How to Build Revenue Through Referrals
- What is the CLOSER framework in Sales and How Does It Help?
Missed The Latest Episode of The SalesStar Podcast? Have a quick listen here!
Episode 199: Top Trends in Modern B2B Marketing with Emily Singer, Head of Marketing at Drift
Episode 198: MarTech and AI with Jeff Samuels, COO of Iterable
