Workforce Optimization

Launches virtual agent technology powered by Google Cloud’s Contact Center AI. Broadens market availability of MiCloud Connect CX. Introduces a new Workforce Optimization…
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Global Research and Technology Innovator Selects CXone to Unify Systems, Gain Agility and Transform Customer Experience While Driving down Costs NICE inContact, a NICE business, …
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Upstream Works Software Ltd. and ZOOM International, both providers of Omnichannel Contact Center solutions, announced a new partnership to provide best-in-class customer experience…
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