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Tag: Workforce Optimization

How Workforce Optimization Puts Supervisors in the Driver's Seat to Achieve Omnichannel Excellence
Product Management

How Workforce Optimization Puts Supervisors in the Driver’s Seat to Achieve Omnichannel Excellence

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Contact Centers With A Cloud Strategy Well Positioned To Offer Exceptional CX In A Post-pandemic Era
B2B Database & List Services

Contact Centers With A Cloud Strategy Well Positioned To Offer Exceptional CX In A Post-pandemic Era

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Five9 Releases New Workforce Optimization Integrations and Enhanced User Experience
Digital workspace platforms

Five9 Releases New Workforce Optimization Integrations and Enhanced User Experience

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Five9-CEO-Rowan-Trollope-Named-Top-Executive-for-Cloud-Computing-in-2020-by-Stratus-Awards
Artificial Intelligence (AI)

Five9 CEO Rowan Trollope Named Top Executive for Cloud Computing in 2020 by Stratus Awards

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InfoCision Improves Customer Satisfaction and Optimizes Contact Center Performance Using Advanced Analytics from OnviSource
Forecasting & Performance Management

InfoCision Improves Customer Satisfaction and Optimizes Contact Center Performance Using Advanced Analytics from OnviSource

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DVSAnalytics Delivers Enhanced Cloud Integrations for Contact Centers
Artificial Intelligence (AI)

DVSAnalytics Delivers Enhanced Cloud Integrations for Contact Centers

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Genesys Lauded by Frost & Sullivan for Integrating Automation and Intelligence into its Workforce Optimization Solutions
Artificial Intelligence (AI)

Genesys Lauded by Frost & Sullivan for Integrating Automation and Intelligence into its Workforce Optimization Solutions

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Inference Solutions Will Give You a Team of Virtual Agents to Respond to an Influx of Customer and Employee FAQs
Pipeline Management

Serenova Announces CxEngage Rapid Response Program to Accelerate Contact Center Work-From-Home Deployments Within 48 Hours

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