workforce management

It is an understatement to say that we are living in times of great change. This past year has taught us many things about how companies need to operate differently in the future.  Two…
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Noble Systems recently conducted a contact center market survey to explore changes in customer behaviors in the past year and to examine the impact of these changes on the industry.…
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Leading sales enablement software developer, sales-i, has appointed heavyweight sales operator, Paul Smith to the role of CCO. Read More: SalesTechStar Interview with Felipe Chavez,…
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Usage of micro-fulfillment centers, dark stores and pop-up distribution centers to double over the next two to three years as retailers shift to customer-centric fulfillment…
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ISG Provider Lens™ report shows providers facing work-from-home challenges while COVID-19 changes consumer behavior and drives cloud contact center adoption Amid major…
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RICOH Intelligent Business Platform fast-tracks the use of automation and robotics, streamlines workflows, provides interactive data visualizations and improves customer experiences…
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Aspect announced, registration is open for its reimagined online ACE user conference and customer experience forum, to be held Sept. 22-24, 2020. This event attracts contact center…
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VNDLY, a leading cloud-based workforce management systems provider, is pleased to announce a strategic investment in the company from Okta Ventures, the investment fund of Okta, Inc.…
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Infor, a leading provider of industry-specific cloud applications, announced that Infor Workforce Management (WFM) has been recognized as a Leader among WFM applications in Nucleus…
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Partnership Empowers Associates to Manage All Schedule and Time-Related Administration Directly at the Point of Sale GK Software announced a technology partnership with Kronos…
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