WFO

CSI’s Virtual Observer Integrates WFO for Talkdesk Environments

STS News Desk Oct 30, 2018 0

This integration combines the best-of-breed cloud-based contact center services and workforce optimization (WFO) applications of Talkdesk and the CSI Virtual Observer WFO platform.
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Lead Distribution & Call Management

Upstream Works and ZOOM International Announce Cisco Solution Partnership

STS News Desk Jun 8, 2018 0

Upstream Works Software Ltd. and ZOOM International, both providers of Omnichannel Contact Center solutions, announced a new partnership to provide best-in-class customer experience…
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