WFO

Reliable and scalable cloud-native call recording for the entire enterprise Calabrio, the workforce performance company, today announced the enhancement of its Call Recording …
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NICE’s broad portfolio and commitment to innovation shine in Frost & Sullivan analysis on Growth and Innovation NICE was announced as a leader in growth performance and…
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Partnership delivers a comprehensive, omnichannel solution for cloud contact center management. Eleveo has joined Zoom’s ISV Partner Program and is integrating its Workforce…
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Calabrio continues to embrace a customer-first culture to lead customer understanding and experience design in the SaaS space Jim Davies, the former Gartner analyst who helped…
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Cloud's ability to de-silo data from disparate sources is a vital advantage in the new marketplace, finds Frost & Sullivan The hyperdigitalization caused by the pandemic has…
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Aspect announced the general availability of Version 20 of its market-leading solution suite, Aspect® Workforce Optimization™ (WFO), including a fully redesigned and simplified…
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NICE announced that it has once again been named market share leader in contact center workforce optimization (WFO) by DMG Consulting LLC for 2019. NICE demonstrated a 37.3 percent…
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Verint Systems, The Customer Engagement Company™, today announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center Workforce Optimization Market…
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Verint,The Customer Engagement Company, announced its March events that showcase how AI and automation are leading the evolution of the contact center. Shopping Around: Retail CX in…
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For the Thirteenth Consecutive Year, Verint Named a Leader in Contact Center WFO Market; Ranked First in Customer Satisfaction for Product Capabilities; Earns Top Ranking as…
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