Survey Results

Cogito Research Finds Customers Prefer AI-Powered Selling, Ushering in a New Era for Contact Centers

STS News Desk Aug 6, 2024

New data from Cogito reveals that consumers view personalized offers as the most positive impact of AI on customer service experiences, affirming the contact center’s focus shift…
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B2B technology

73.9% of Marketers are Using Video as a Crucial Component of their Sales and Marketing Strategy:…

STS News Desk Mar 28, 2023

24.6% of Marketers use tutorial videos as a part of their content marketing strategy. GoodFirms, an internationally recognized B2B ratings, and reviews platform, recently released its…
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Predictive Marketing

Restaurant365 Releases 2022 State of the Industry Survey Results

STS News Desk Dec 20, 2022

R365 State of the Industry Customer Survey results show that 60% of surveyed customers plan to expand their businesses in 2023 amidst predicted continuation in increased labor and food…
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