supervisors

Personalized real-time coaching leads to a 2x acceleration in new agent time to proficiency ASAPP, the Generative AI company for contact centers, introduced CoachingAI, a new product…
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MiaRec’s newest feature leverages ChatGPT to automate after-call workflows, improving agent performance and business outcomes. MiaRec, the global provider of Conversational…
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NICE announced that CXone, the industry’s leading CX native cloud platform, has more than 1,000,000 agents and supervisors using the full breadth of its functionality. CXone provides…
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By uniquely leveraging post-interaction insights and historical data, Observe.AI introduces highly contextualized real-time agent guidance, live supervisor coaching, and automated…
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Vendors selected for the "Hot Vendor" report are noteworthy, visionary, and innovative. Bright Pattern, a leading provider of omnichannel cloud contact center software, announced it…
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NovelVox’s collaborative and fully configurable iVision Plus Wallboards and dashboards are now available for Cisco Webex Contact Center. iVision Plus ensures Business Intelligence (BI)…
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It’s not difficult find reports and statistics dedicated to the current U.S. labor shortage. The events of the past few years have culminated in employers across all industries finding…
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