self-service options

Zappix, a leading provider of Visual Self-Service solutions, has announced a partnership with ProcedureFlow, a recognized leader in process documentation and optimization. Together,…
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Findings show that fast response times, self-service options and the convenience and time-savings that come from mobile-ready e-commerce capabilities drive loyalty, retention, and…
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Consumers find many chatbots a ‘waste of time’ as ineffective self-service options continue to sabotage the customer experience UJET, Inc., the world’s most advanced contact center…
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The awards celebrate organizations that are delivering real customer and employee experience results through the evolution of cloud, AI, analytics, empathetic service and the…
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UJET Inc., a leading provider of cloud contact center solutions,  announced that it is now powering the world’s largest single-tenant cloud instance at over 22,000 agents--which was…
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