Remote agents

Playvox Survey: More Than Half of Agents ‘Extremely’ or ‘Very Likely’ to…

STS News Desk Aug 30, 2022

Contact centers successfully shifted to remote work during the pandemic and agents quickly adjusted to this flexible work arrangement. How will agents respond, though, as more companies…
Read More...

Mobile & Field Sales Enablement

Bright Pattern Notes Companies Taking New Innovative Approaches to Customer Experience Since the…

STS News Desk Jan 13, 2021 0

Bright Pattern, a leading provider of AI-powered cloud omnichannel contact center software, has seen new approaches taken to mitigate the recent challenges from COVID-19 and increased…
Read More...

Digital workspace platforms

U.S. Contact Centers Hiring Remote Agents, Enhancing Workforce Management as Pandemic Disrupts…

STS News Desk Oct 14, 2020 0

ISG Provider Lens™ report shows providers facing work-from-home challenges while COVID-19 changes consumer behavior and drives cloud contact center adoption Amid major…
Read More...

Sales Engagement

CareAR Announces Augmented Reality Integration with ServiceNow

STS News Desk Jun 26, 2020 0

CareAR announces the availability of its ServiceNow integration, providing an innovative industry solution seamlessly extending enterprise-grade augmented reality (AR) visual support as…
Read More...

Brought to you by

For Sales, write to: contact@martechseries.com

To repurpose or use any of the content or material on this and our sister sites, explicit written permission needs to be sought.