Pandemic

A Year of Disruption Reshaped Inbound Call Center Leaders’ Approach to Fraud Prevention, Customer Experience and Operational Efficiency Call centers experienced increased…
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Due to the COVID-19 global pandemic, socially distancing in our personal and work lives resulted in an influx of video call usage. In fact, according to statistics published by Digital…
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According to Global Digital Transformation Survey ‘Experiences and Attitudes Towards a Post-COVID Workforce,’ Nine Out of Ten Companies Reviewed their Remote Connectivity Strategy…
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The traditional elements of customer satisfaction such as choice, convenience, and service experience are not enough. Covid has added new dimensions to it. The Covid pandemic had a…
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Accelerated by temporary store closures and consumer hesitancy to shop in-store during the pandemic, online U.S. consumer technology hardware revenue share rose to 61% during the 12…
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With vaccinations on the rise, a path out of the pandemic is becoming clear. New York City is blazing the trail, setting an example for businesses in the area that their teams can start…
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Medical Sales Employers Step Up Offering Greater Support to Reps in 2020 The annual salary report by MedReps, a job board for medical sales representatives, found the 2020 average…
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In a recent presentation to the Retail Industry Leaders Association (RILA), The NPD Group’s Don Unser outlined the retail industry headwinds and tailwinds to watch for in the coming…
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How do some businesses dominate the top of search engine listings while your company hides on page 7? An SEO expert says it's not luck. MetaSense Marketing: During Covid-19,…
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Cloud's ability to de-silo data from disparate sources is a vital advantage in the new marketplace, finds Frost & Sullivan The hyperdigitalization caused by the pandemic has…
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