omnichannel

One of the world's largest jewelry brands by volume uses IBM Sterling Order Management on Cloud to revamp its fulfillment capabilities and customer experience IBM, has worked with…
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Omnichannel helps businesses improve the agent and customer experience while lowering costs and delivering a solid return on investment, finds Frost & Sullivan With the growing…
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New Vonage Contact Center features also include AI-powered virtual assistant, enhanced omnichannel capabilities and deep analytics to improve customer engagement Vonage, a global…
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Frank And Oak is the first brand from the UCG portfolio that will implement the NewStore Omnichannel Platform NewStore, the essential omnichannel store solution, today announced a…
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NewStore gets MACH certification for modern interoperability as one of the most innovative and flexible enterprise retail solutions NewStore, the essential omnichannel store solution,…
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New funding will accelerate nationwide growth and expansion of tech-enabled last-mile delivery of big, heavy and high-value goods. PICKUP, an enterprise-grade, last-mile delivery…
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Experienced Executive Jeff Palmer Will Drive the Next Stage of Sales Growth Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced that Jeff…
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Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, expanded its leadership team by promoting Traci Shaw to Chief Financial Officer and Adam…
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Ritchey brings more than 20 years of experience to role and will be integral in continuing momentum for strategic partnerships and revenue growth Radial, a bpost group company, the…
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Hybrid sellers expected to be the most common role across sales team by 2024 Eight in ten B2B decision makers believe omnichannel sales is as or more effective than traditional…
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